Genesys Exam GCP-GCX Topic 2 Question 36 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 36
Topic #: 2

Which of the following statements defines a critical question in an Evaluation Form?

ACritical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

BCritical questions are questions that the agent must answer.

CCritical questions are multiple choice questions that have a higher weightage than non-critical questions.

DIf answered 'No', critical questions will result in an evaluation score of zero for the interaction.

Show Suggested Answer

Suggested Answer: B

The Campaign Performance Summary view in Genesys Cloud CX provides a high-level overview of a campaign's performance, summarizing key metrics and outcomes. This view is designed to give managers and supervisors a quick snapshot of how campaigns are performing, enabling them to assess the effectiveness of their outreach strategies and make informed decisions about adjustments or improvements needed to optimize results.

by Dean at Sep 10, 2024, 02:26 PM

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Abraham

1 months ago

Hey, I've got a critical question for you: how many agents does it take to screw in a light bulb? Trick question - they're all busy answering critical questions!

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Christiane

1 months ago

Critical questions? More like 'crisis' questions, amirite? I mean, who wants their interaction scored to zero just for a simple 'No'? Talk about pressure!

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Antonio

7 days ago

Kate: The pressure is real, gotta be on top of your game with those questions.

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Kate

8 days ago

User 2: Totally, one wrong move and your score goes down to zero.

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Ceola

9 days ago

User 1: I know right, it's like walking on thin ice with those critical questions.

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Ryann

2 months ago

Option A sounds like it's trying to sound fancy, but it's just convoluting the concept. Keep it simple, folks!

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Alverta

2 months ago

Wow, option B is just lazy. Critical questions should be more than just 'questions the agent must answer'. There has to be more nuance to it.

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Dalene

6 days ago

User1: Yeah, answering 'No' to a critical question resulting in zero score seems fair, like in option D.

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Verda

8 days ago

User3: I think critical questions should have a higher weightage, like in option C.

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Youlanda

25 days ago

User2: Option A makes sense, prioritizing critical questions is important.

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Dorathy

1 months ago

User1: I agree, critical questions should be more than just mandatory.

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Sueann

2 months ago

I disagree with option C. Critical questions shouldn't be limited to multiple-choice format or have a higher weightage. They're meant to assess the core aspects of the interaction.

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Cordelia

7 days ago

I disagree with option C. Critical questions shouldn't be limited to multiple-choice format or have a higher weightage. They're meant to assess the core aspects of the interaction.

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Tayna

11 days ago

B) Critical questions are questions that the agent must answer.

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Evangelina

18 days ago

A) Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

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Claudio

2 months ago

Option D seems the most straightforward definition of a critical question. If a critical question is answered 'No', it should result in a zero score for the interaction.

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