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Genesys Exam GCP-GCX Topic 2 Question 31 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 31
Topic #: 2
[All GCP-GCX Questions]

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

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Suggested Answer: B

Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.


by Latanya at Jul 03, 2024, 09:20 PM

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Bernardine
1 days ago
I agree with Aron, B) Core Services is the way to go. Seems like the most comprehensive option.
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Aron
6 days ago
Core Services definitely sounds like the right answer here. It's the platform component that manages all those key functions.
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Audra
8 days ago
Hmm, this one seems tricky. I'm leaning towards B) Core Services, that seems to cover the account and directory aspects.
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Youlanda
16 days ago
I'm not sure, but I think it could also be C) Communication Services because it involves phone call routing.
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Francene
18 days ago
I agree with Cristina, Core Services makes sense for managing those components.
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Cristina
21 days ago
I think the answer is B) Core Services.
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