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Genesys Exam GCP-GCX Topic 1 Question 12 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 12
Topic #: 1
[All GCP-GCX Questions]

You can add more than one outbound route to the contact center.

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Suggested Answer: A

Organization ID is how you represent your organization when you contact the Genesys Cloud CX support team. Organization ID is a unique identifier that is assigned to your organization when you sign up for Genesys Cloud CX. Organization ID helps the Genesys Cloud CX support team to locate your organization's account information and provide faster and better service. You can find your organization ID by clicking Admin > Account Settings > Organization Settings in Genesys Cloud CX window. Reference: https://help.mypurecloud.com/articles/organization-id/ https://help.mypurecloud.com/articles/contact-genesys-cloud-customer-care/


by Kimbery at Jul 28, 2023, 06:46 AM

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Leonida
11 days ago
Of course it's true! How else would we handle all those crazy customers? Gotta have multiple routes to keep them on hold, am I right?
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Ronald
12 days ago
I think it's true because having multiple outbound routes can improve efficiency and flexibility in reaching customers.
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Reynalda
18 days ago
B) False
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Ronald
25 days ago
A) True
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