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Genesys GCP-GC-ADM Exam - Topic 12 Question 80 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 80
Topic #: 12
[All GCP-GC-ADM Questions]

Which option provides the ability for an email interaction to be interrupted by voice?

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Suggested Answer: A

by Lon at Nov 24, 2025, 07:24 AM

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Coral
11 hours ago
I’m not sure about B, seems too specific for just interruptions.
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William
6 days ago
Totally agree with B, that makes the most sense.
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Lindsay
11 days ago
I thought it was C) Emergencies, but I guess not!
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Glory
16 days ago
B. ACD Skills is the way to go. Unless you want your emails to be as boring as watching paint dry.
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Twanna
21 days ago
D. Disconnect Interactions is clearly the funniest option. I'll take my chances with that one!
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Carmelina
26 days ago
C. Emergencies seems like the way to go. Who doesn't love a good voice-powered email interruption?
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Hyman
1 month ago
Option B sounds like the right choice to me. Gotta love that voice-email integration!
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Nilsa
1 month ago
I’m confused about the difference between emergencies and disconnect interactions. I feel like I need to review those sections again.
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Latonia
1 month ago
This question feels familiar; I practiced a similar one where we discussed ACD skills and their role in interactions. Could it really be B)?
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Wilson
2 months ago
I'm not entirely sure about this one. I'll need to review the material on contact center functionality to determine the best approach for voice interruption of email. Hmm, this is a tricky question.
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Aimee
2 months ago
I'm feeling pretty confident about this one. I believe the correct answer is B, Admin>Contact Center>ACD Skills. That seems to be the most relevant option for handling different communication channels.
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Francis
2 months ago
Option C seems like it might be the right answer. "Emergencies" could potentially include voice calls interrupting other interactions.
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Kelvin
2 months ago
I think the answer is B. ACD Skills allows for voice interactions to interrupt email.
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Sharika
2 months ago
I remember something about routing options, but I can't recall if it was related to emergencies or disconnects. Maybe it's C) or D)?
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Tamekia
2 months ago
I think it might be B) Admin>Contact Center>ACD Skills, but I'm not entirely sure if that's the right path for voice interruptions.
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Anjelica
3 months ago
It's definitely B) ACD Skills.
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Luis
3 months ago
Wait, can emails really be interrupted by voice? That sounds wild!
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Gerri
3 months ago
Hmm, I'm a bit confused by this question. I'm not sure which option would allow for voice interruption of an email interaction. I'll need to think this through carefully.
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Alease
3 months ago
I think option B looks promising, since it mentions "ACD Skills" which could relate to handling different communication channels.
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