Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
Carlee
24 days ago