What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
Which of the following components can be added to scripts? (Choose all that applies.)
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
What is a DNC list?