Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US

Genesys Cloud Certified Professional - Contact Center Admin Exam

Certification Provider: Genesys
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Number of questions in our database: 60
Exam Version: May. 09, 2022
Exam Official Topics:
  • Topic 1: Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
  • Topic 2: Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
  • Topic 3: Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
  • Topic 4: Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
  • Topic 5: Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
  • Topic 6: Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
  • Topic 7: Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
  • Topic 8: Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
  • Topic 9: Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
  • Topic 10: Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
  • Topic 11: List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
  • Topic 12: Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Exam Actual Questions

The questions for Genesys Cloud Certified Professional - Contact Center Admin were last updated On May. 09, 2022

Question #1

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Reveal Solution Hide Solution
Question #2

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: E, F

Question #3

What does it imply when a campaign does not dial a list of telephone numbers?

Reveal Solution Hide Solution
Question #4

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Reveal Solution Hide Solution
Correct Answer: A, B, C

Question #5

The deviation from the forecast versus the real time can be monitored in the best way through

.

Reveal Solution Hide Solution

Unlock all Genesys Cloud Certified Professional - Contact Center Admin Exam Questions with Advanced Practice Test Features:
  • Select Question Types you want
  • Set your Desired Pass Percentage
  • Allocate Time (Hours : Minutes)
  • Create Multiple Practice tests with Limited Questions
  • Customer Support
Get Full Access Now
Disscuss Genesys Genesys Cloud Certified Professional - Contact Center Admin Topics, Questions or Ask Anything Related

Save Cancel