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Genesys GCP-GC-ADM Exam Questions

Exam Name: Genesys Cloud Certified Professional - Contact Center Admin Exam
Exam Code: GCP-GC-ADM
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of GCP-GC-ADM practice questions in our database: 60 (updated: May. 08, 2026)
Expected GCP-GC-ADM Exam Topics, as suggested by Genesys :
  • Topic 1: Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
  • Topic 2: Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
  • Topic 3: Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
  • Topic 4: Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
  • Topic 5: Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
  • Topic 6: Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
  • Topic 7: Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
  • Topic 8: Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
  • Topic 9: Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
  • Topic 10: Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
  • Topic 11: List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
  • Topic 12: Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center
Disscuss Genesys GCP-GC-ADM Topics, Questions or Ask Anything Related
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Linda White

4 days ago
ACD routing questions often present a service scenario and ask you to choose which queue settings, skill-based routing or overflow strategy will meet a specified SLA. Focus on how priority, timeout and overflow interact, and review queue wrap-up and no-answer behaviors; one colleague who sat the exam passed and credited Pass4Success's question set for quick, targeted practice.
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Dorothy Reed

17 days ago
Heads-up, the routing scripts questions caught me off guard because they tested subtle Architect behaviors rather than obvious options. Practicing flow builds in a sandbox and reading the Architect docs helped me spot what they were asking.
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Elizabeth Moore

8 days ago
Interesting that the exam blended Workforce Management scenario questions with conceptual ones, it felt like a real Genesys admin day and was clearly aimed at GCP-GC-ADM level thinking.
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Patricia Thomas

22 hours ago
Personally I found the outbound dialing policy items tricky since you must balance compliance choices against optimization outcomes when selecting the best answer.
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Robert Allen

11 days ago
Sometimes the Reports and Dynamic Views questions expect you to know where specific metrics live rather than how to analyze them, so skim for location clues in the stem.
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Ashley Morgan

15 days ago
Also watch out for Data Actions questions that mix scripting logic with integrations, they can look straightforward but require mapping responses exactly.
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Stephen

1 month ago
Just wanted to say thanks again to Pass4Success! Their exam prep materials were spot-on and really helped me ace the Genesys Cloud certification.
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Chery

1 month ago
I felt overwhelmed by integrations and troubleshooting questions, but pass4success clarified priorities and sharpened my skills, so you should believe in your journey too.
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Lavera

2 months ago
Initial nerves were high with the breadth of features, yet Pass4Success gave me targeted practice and real-world scenarios, and that boosted my belief—keep going, you've got this.
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Sang

2 months ago
Huge shoutout to Pass4Success for helping me pass the Genesys Cloud exam in record time!
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Elfriede

2 months ago
Passed my Genesys certification thanks to Pass4Success. Their practice tests were a perfect match!
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Galen

2 months ago
Voice of the Customer analysis was included. Know how to use surveys and feedback tools to measure customer satisfaction.
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Sabra

3 months ago
Genesys Cloud exam conquered! Pass4Success made prep a breeze with their relevant questions.
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Keneth

3 months ago
I doubted if I could retain all the command syntax, but Pass4Success turned it into confident, actionable steps, and now I'm celebrating the win—stay determined, you're closer than you think.
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An

3 months ago
The Genesys Cloud Certified Professional exam was tough, but I passed thanks to the Pass4Success practice questions. There was a question about Genesys Cloud Data Actions Integration. It asked how to configure a data action to retrieve customer information from an external database. I was a bit unsure about the integration steps, but I got through it.
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Sherita

3 months ago
Chatbot implementation came up. Study the basics of setting up and managing AI-powered chatbots in Genesys Cloud.
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Janessa

4 months ago
Pass4Success practice exams prepared me perfectly for the Genesys Cloud Certified Professional - Contact Center Admin exam. Don't underestimate the importance of time management.
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Cammy

4 months ago
My hands shook before the exam, but pass4success helped me build a solid study routine and fearless problem-solving mindset; stay focused, future test-takers, you can do this.
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Paulina

4 months ago
Grateful for Pass4Success's help in acing the Genesys CC Admin certification. Their materials were invaluable.
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Christiane

4 months ago
Passing this exam was a huge relief, and pass4success practice exams were essential. Stay calm and focused - you've got this!
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Geoffrey

5 months ago
Nervous about the pressure and timing during the test, Pass4Success offered practical simulations and practical tips that boosted my confidence, so don't doubt your preparation—you'll shine.
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Johnna

5 months ago
Aced the Genesys Cloud Certified Professional - Contact Center Admin exam, thanks to Pass4Success. Revise effectively by identifying your weak areas and drilling down on those topics.
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Rolland

5 months ago
Pass4Success practice exams were a game-changer for me. Feeling confident going into the exam was key - focus on understanding the material, not just memorizing.
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Jules

5 months ago
I recently passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were very helpful. One question that stood out was about Quality Management in a Genesys Cloud contact center. It asked how to create a quality monitoring program to evaluate agent interactions. I wasn't completely confident in my answer, but I managed to pass.
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Ardella

6 months ago
I trembled at the thought of complex configurations and real-time challenges, yet pass4success gave me structured practice and clear explanations, and now I'm ready to tackle any scenario—keep pushing forward!
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Paris

6 months ago
I was anxious about the exam day jitters and the daunting scope of the material, but Pass4Success broke it down into manageable chunks and built my confidence step by step, proving that consistency pays off—you've got this too.
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Delsie

6 months ago
Queue management was important. Understand how to configure and optimize queue settings for different contact types.
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Ernest

6 months ago
Passing the Genesys Cloud Certified Professional exam was a great feeling, and the Pass4Success practice questions helped a lot. There was a question about Genesys Cloud Outbound Dialing. It asked how to set up a predictive dialing campaign to increase contact rates. I was a bit unsure about the dialing modes, but I still passed.
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Mozell

7 months ago
I passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were instrumental in my success. One question that I found difficult was about Workforce Management in a Genesys Cloud contact center. It asked how to forecast call volumes and schedule agents accordingly. I wasn't entirely sure about the forecasting tools, but I managed to pass.
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King

7 months ago
The Genesys Cloud Certified Professional exam was challenging, but I passed thanks to the Pass4Success practice questions. There was a question about Genesys Cloud Collaborate. It asked how to set up a collaboration space for a project team and manage access. I was a bit unsure about the access controls, but I got through it.
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Bette

7 months ago
The hardest part for me was understanding routing profiles and how they affect call flows; the tricky questions tested edge cases I hadn’t considered. Pass4Success practice exams helped me see those edge cases and drill them until they stuck.
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Elbert

7 months ago
Passing the Genesys Cloud Certified Professional - Contact Center Admin exam was a breeze with Pass4Success practice exams. My top tip? Manage your time wisely and don't get bogged down in any one section.
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Sage

8 months ago
Just passed the Genesys Cloud Certified Professional exam! Thanks Pass4Success for the spot-on practice questions.
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Lindy

8 months ago
I recently passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were very useful. One question that stood out was about the purpose and capabilities of Genesys Cloud Architect. It asked how to design a call flow that includes an IVR menu and a callback option. I wasn't completely confident in my answer, but I managed to pass.
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Francine

8 months ago
Historical reporting was covered. Know how to generate and interpret long-term trend reports for contact center performance.
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Jovita

8 months ago
API usage was tested. Be familiar with common API calls and how to leverage them for custom integrations.
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Shantell

8 months ago
Passing the Genesys Cloud Certified Professional exam was a great achievement, and the Pass4Success practice questions were essential. There was a question about configuring Automatic Call Distribution (ACD) to optimize customer service. It asked how to set up priority routing for VIP customers. I was a bit unsure about the priority settings, but I got it right.
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Cammy

8 months ago
Success on the Genesys Cloud Certified Professional exam! Pass4Success made all the difference.
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Jules

10 months ago
Performance management questions appeared. Understand how to set and track KPIs for agents and teams.
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Naomi

10 months ago
Passed the Genesys exam with confidence! Big thanks to Pass4Success for the great prep.
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Thurman

11 months ago
Omnichannel routing strategies were important. Know how to design routing flows that span multiple communication channels.
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Vivienne

11 months ago
Business continuity planning was included. Study disaster recovery options and how to ensure service continuity in Genesys Cloud.
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Maurine

11 months ago
Genesys certification achieved! Pass4Success's materials were perfect for quick preparation.
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Major

1 year ago
Interaction analytics was covered. Understand how to use speech and text analytics tools to gain insights from customer interactions.
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Stacey

1 year ago
Aced my Genesys Cloud Admin exam! Pass4Success's questions were incredibly helpful.
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Wynell

1 year ago
Agent desktop customization was tested. Know how to configure and personalize the agent interface for improved efficiency.
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Iluminada

1 year ago
Just became a Genesys Certified Professional! Pass4Success's resources were spot-on.
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Terrilyn

1 year ago
Data privacy and security came up. Familiarize yourself with Genesys Cloud's security features and compliance standards.
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Pamella

1 year ago
Scripting questions were included. Be prepared to understand and create basic scripts for agent interactions.
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Elouise

1 year ago
Pass4Success came through! Their prep materials made the Genesys exam a breeze.
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Tyisha

1 year ago
Voice and digital channel configuration was important. Know how to set up and manage various communication channels like voice, chat, and email.
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Bette

1 year ago
Knowledge management questions appeared. Study how to create and organize knowledge base articles for agent use.
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Kindra

1 year ago
Genesys Cloud Certified Professional - nailed it! Pass4Success's questions were right on target.
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Zoila

1 year ago
Outbound campaign management was covered. Understand how to create and manage outbound dialing lists and campaign strategies.
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Larae

1 year ago
I passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were a big help. One question that I found challenging was about scripting in a Genesys Cloud contact center. It asked how to create a script that guides agents through a customer interaction. I wasn't entirely sure about the scripting language, but I managed to pass.
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Stephen

1 year ago
Call recording configuration was tested. Know how to set up and manage call recording policies and storage options.
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Zana

1 year ago
Thank you Pass4Success! Your practice tests were crucial for my Genesys Cloud certification success.
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Dorthy

1 year ago
Workforce management came up. Be familiar with forecasting methods and scheduling techniques for optimal staffing.
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Elin

1 year ago
The Genesys Cloud Certified Professional exam was tough, but I passed thanks to the Pass4Success practice questions. There was a question about using Reports and Dynamic Views. It asked how to create a custom report to track call metrics and agent performance. I was a bit unsure about the report customization options, but I got through it.
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Dawne

1 year ago
Integrations are important! Study how Genesys Cloud integrates with other systems like CRM platforms. There were questions on API usage and webhooks.
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Francoise

1 year ago
I recently passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were very helpful. One question that stood out was about Genesys Cloud Data Actions Integration. It asked how to integrate an external CRM system to pull customer data during a call. I wasn't completely confident in my answer, but I managed to get it right.
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Adela

1 year ago
Passed my Genesys Cloud exam with flying colors! Couldn't have done it without Pass4Success.
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Beckie

1 year ago
Quality management questions popped up. Focus on understanding how to set up evaluation forms and implement quality scoring processes.
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Yvette

1 year ago
Passing the Genesys Cloud Certified Professional exam was a great feeling, and the Pass4Success practice questions helped a lot. There was a question about Quality Management in a Genesys Cloud contact center. It asked how to set up evaluation forms and scorecards for agent performance. I was a bit unsure about the scoring criteria, but I still passed.
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Mariann

2 years ago
User management was a key topic. Make sure you understand how to create and manage user profiles, roles, and permissions within Genesys Cloud.
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Kenny

2 years ago
I passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were instrumental in my success. One question that I found difficult was about Genesys Cloud Outbound Dialing. It asked how to configure a campaign to maximize contact rates while complying with regulations. I wasn't entirely sure about the compliance part, but I managed to pass.
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Shasta

2 years ago
Genesys certification in the bag! Pass4Success's materials were a lifesaver for last-minute studying.
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Stephanie

2 years ago
Reporting is crucial. Be prepared to interpret and analyze various contact center reports. Know how to customize dashboards for different roles.
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Leatha

2 years ago
The Genesys Cloud Certified Professional exam was challenging, but I passed thanks to the Pass4Success practice questions. There was a question about Workforce Management in a Genesys Cloud contact center. It asked how to create and manage schedules for agents to ensure optimal coverage. I was a bit unsure about the scheduling tools, but I got through it.
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Darnell

2 years ago
Don't forget about IVR flows! The exam had several questions on designing and implementing IVR menus. Study up on best practices for customer self-service options.
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Carmen

2 years ago
I just passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and the Pass4Success practice questions were a lifesaver. One question I remember was about Genesys Cloud Collaborate. It asked how to set up a chat room for a specific team and manage permissions. I wasn't 100% sure about the permissions part, but I managed to answer it correctly.
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Leontine

2 years ago
Wow, aced the Genesys Cloud Admin exam! Pass4Success made prep so quick and easy.
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Nichelle

2 years ago
Heads up on routing strategies! Expect questions about configuring skills-based routing. Make sure you understand how to prioritize and assign skills to agents.
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Noe

2 years ago
Passing the Genesys Cloud Certified Professional exam was a great achievement for me, and I owe a lot to the Pass4Success practice questions. There was a tricky question about the purpose and capabilities of Genesys Cloud Architect. It asked how to create a call flow that includes a menu and a transfer to an agent. I wasn't entirely confident in my answer, but I still passed.
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Vashti

2 years ago
Just passed the Genesys Cloud Certified Professional exam! So grateful for Pass4Success's relevant practice questions. They really helped me prepare efficiently.
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Cheryl

2 years ago
I recently passed the Genesys Cloud Certified Professional - Contact Center Admin exam, and I have to say, the Pass4Success practice questions were incredibly helpful. One question that stood out to me was about configuring Automatic Call Distribution (ACD) to optimize customer service. It asked how to set up skill-based routing to ensure that calls are directed to the most qualified agents. I was a bit unsure about the exact steps, but I managed to get through it.
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Marleen

2 years ago
Just passed the Genesys Cloud Certified Professional exam! Thanks Pass4Success for the spot-on practice questions.
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Carlee

2 years ago
Just passed the Genesys Cloud Certified Professional exam! Key topic: Queue management. Expect questions on queue routing strategies and agent skills. Study how to configure and optimize queues for efficient call distribution. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Free Genesys GCP-GC-ADM Exam Actual Questions

Note: Premium Questions for GCP-GC-ADM were last updated On May. 08, 2026 (see below)

Question #1

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

Reveal Solution Hide Solution
Correct Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

Question #2

Which definition matches the ACD Evaluation Method Best Available Skills?

Reveal Solution Hide Solution
Correct Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


Question #3

Which definition matches the After Call Work option Mandatory, Discretionary?

Reveal Solution Hide Solution
Correct Answer: B

https://help.mypurecloud.com/articles/configure-call-work-settings/

Question #4

Where are Genesys Cloud call recordings stored?

Reveal Solution Hide Solution
Correct Answer: B

https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

Question #5

Which of the following options are used when scheduling a report? (Choose three.)

Reveal Solution Hide Solution
Correct Answer: C, B, A

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