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Genesys GCP-GC-ADM Exam - Topic 6 Question 66 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 66
Topic #: 6
[All GCP-GC-ADM Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

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Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Jesusa at Jan 09, 2025, 09:35 AM

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Rozella
3 months ago
Really? I didn't know we could view it in real time!
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Chana
3 months ago
Wait, are you sure? I thought it was in Reports.
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Kris
3 months ago
Nah, I believe it's in Performance > Agents.
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Merissa
4 months ago
Totally agree, that's where I found it!
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Whitney
4 months ago
I think it's under Admin > Quality.
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Noelia
4 months ago
I’m leaning towards Admin > Contact Center, but I can’t recall if that’s where calibration activity is shown. It’s tricky!
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Ivory
4 months ago
I’m a bit confused. I thought Reports would have that info, but now I’m second-guessing myself.
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Enola
4 months ago
I feel like I’ve seen similar questions before, and I want to say it’s in Admin > Quality. That seems to make sense for evaluations.
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Amie
5 months ago
I think it might be under Performance > Agents, but I’m not entirely sure. I remember something about agent scores being tracked there.
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Gilma
5 months ago
Based on my experience, I believe the answer is in the "Performance>Agents" section. That's where I've always been able to view the real-time agent evaluation scores and activity.
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Omega
5 months ago
Okay, I know I've seen this information before, but I'm drawing a blank on the exact location. I'll read through the options slowly and try to recall where I've accessed this data previously.
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Elin
5 months ago
Hmm, I'm a bit unsure about this one. The options seem to cover different areas of the admin interface, so I'll need to think through which one is most likely to have the real-time agent evaluation and calibration data.
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Doyle
5 months ago
I think this is a straightforward question about where to find agent performance data in the system. I'll carefully review the options and select the one that best matches the question.
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Ailene
1 year ago
Hmm, I'm torn between B and C. Maybe I should just ask Alexa - she seems to know everything these days!
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Alline
1 year ago
This is a tough one, but I'm going to go with A. Reports seems like the most comprehensive place to find all this data.
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Giuseppe
12 months ago
I think B. Performance>Agents might also have the evaluation activity data.
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Dewitt
12 months ago
I agree with you, A seems like the best option to view agent evaluation scores.
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Melvin
12 months ago
I'm not sure, but I would choose C. Admin>Contact Center sounds like it could have that information.
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Samuel
12 months ago
I think it's actually D. Admin>Quality is where you can view agent evaluation scores.
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Wilda
1 year ago
D. Admin>Quality has to be the correct answer. That's where I'd look for anything related to quality and evaluation of agents.
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Lisha
12 months ago
Yes, you're right. Admin>Quality is the correct option to view agent evaluation scores and calibration activity.
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Ricki
1 year ago
D. Admin>Quality has to be the correct answer. That's where I'd look for anything related to quality and evaluation of agents.
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Gearldine
1 year ago
Definitely B. Performance>Agents is where I would expect to find this information. It's all about agent performance, right?
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Colene
1 year ago
I agree, it makes sense to find that information under Performance>Agents.
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Nakita
1 year ago
Yes, you are correct. Performance>Agents is where you can view agent evaluation scores and activity.
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Brice
1 year ago
I'm not sure, but I think it might also be C) Admin>Contact Center, as evaluation activity could be part of contact center management.
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Paulene
1 year ago
I agree with Aretha, because agent evaluation scores and calibration activity are related to quality.
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Pok
1 year ago
I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.
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Paz
1 year ago
It's convenient to have all that information in one place at Admin>Contact Center.
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Theola
1 year ago
I always go to Admin>Contact Center to check on my team's performance. It's so convenient to have all that information in one place.
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Ilda
1 year ago
I always go to Admin>Contact Center to check on my evaluation scores.
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Shantay
1 year ago
Yes, you're correct. Admin>Contact Center is where you can view agent evaluation scores, evaluation activity, and calibration activity in real time.
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Peggie
1 year ago
Yes, you are correct. Admin>Contact Center is where you can view agent evaluation scores.
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Lillian
1 year ago
I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.
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Alva
1 year ago
I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.
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Aretha
1 year ago
I think the answer is D) Admin>Quality.
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