Genesys Exam GCP-GC-ADM Topic 6 Question 66 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 66
Topic #: 6

[All GCP-GC-ADM Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Jesusa at Jan 09, 2025, 09:35 AM

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Ailene

5 months ago

Hmm, I'm torn between B and C. Maybe I should just ask Alexa - she seems to know everything these days!

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Alline

5 months ago

This is a tough one, but I'm going to go with A. Reports seems like the most comprehensive place to find all this data.

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Giuseppe

4 months ago

I think B. Performance>Agents might also have the evaluation activity data.

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Dewitt

4 months ago

I agree with you, A seems like the best option to view agent evaluation scores.

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Melvin

4 months ago

I'm not sure, but I would choose C. Admin>Contact Center sounds like it could have that information.

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Samuel

4 months ago

I think it's actually D. Admin>Quality is where you can view agent evaluation scores.

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Wilda

5 months ago

D. Admin>Quality has to be the correct answer. That's where I'd look for anything related to quality and evaluation of agents.

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Lisha

4 months ago

Yes, you're right. Admin>Quality is the correct option to view agent evaluation scores and calibration activity.

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Ricki

4 months ago

D. Admin>Quality has to be the correct answer. That's where I'd look for anything related to quality and evaluation of agents.

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Gearldine

5 months ago

Definitely B. Performance>Agents is where I would expect to find this information. It's all about agent performance, right?

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Colene

5 months ago

I agree, it makes sense to find that information under Performance>Agents.

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Nakita

5 months ago

Yes, you are correct. Performance>Agents is where you can view agent evaluation scores and activity.

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Brice

5 months ago

I'm not sure, but I think it might also be C) Admin>Contact Center, as evaluation activity could be part of contact center management.

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Paulene

6 months ago

I agree with Aretha, because agent evaluation scores and calibration activity are related to quality.

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Pok

6 months ago

I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.

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Paz

4 months ago

It's convenient to have all that information in one place at Admin>Contact Center.

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Theola

5 months ago

I always go to Admin>Contact Center to check on my team's performance. It's so convenient to have all that information in one place.

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Ilda

5 months ago

I always go to Admin>Contact Center to check on my evaluation scores.

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Shantay

5 months ago

Yes, you're correct. Admin>Contact Center is where you can view agent evaluation scores, evaluation activity, and calibration activity in real time.

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Peggie

5 months ago

Yes, you are correct. Admin>Contact Center is where you can view agent evaluation scores.

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Lillian

5 months ago

I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.

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Alva

5 months ago

I think it's C. Admin>Contact Center seems like the most logical place to view agent evaluation scores and related activities.

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Aretha

6 months ago

I think the answer is D) Admin>Quality.

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