Genesys GCP-GC-ADM Exam - Topic 1 Question 86 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 86
Topic #: 1

[All GCP-GC-ADM Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Dierdre at May 05, 2026, 12:44 AM

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17 days ago

I feel like I practiced a question similar to this, and it was about Reports. Maybe that's the right answer?

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22 days ago

I remember something about calibration activity being in Admin>Quality, but I can't recall where the evaluation scores are.

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27 days ago

I think the scores and evaluation activity might be under Performance>Agents, but I'm not entirely sure.

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