New Year Sale 2026! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Genesys GCP-GC-ADM Exam - Topic 5 Question 78 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 78
Topic #: 5
[All GCP-GC-ADM Questions]

Which definition matches the After Call Work option Mandatory, Time-boxed?

Show Suggested Answer Hide Answer
Suggested Answer: B

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Lizbeth at Nov 21, 2025, 08:13 PM

Limited Time Offer

25%

Off

Get Premium GCP-GC-ADM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Rosio
12 hours ago
I think C is the one! No way to go Available early.
upvoted 0 times
...
Dierdre
6 days ago
B sounds right, they get auto set to Available after timeout.
upvoted 0 times
...
Lezlie
11 days ago
This question is a real head-scratcher, but I think B is the right answer.
upvoted 0 times
...
Brett
16 days ago
Option B is the way to go, no doubt about it.
upvoted 0 times
...
Harley
21 days ago
Haha, I bet the person who wrote this question has had to deal with some agents who just never want to get off the phone!
upvoted 0 times
...
Sheridan
26 days ago
I agree, option B is the correct definition for Mandatory, Time-boxed After Call Work.
upvoted 0 times
...
Stephaine
1 month ago
I thought mandatory meant they had to do the after call work, so maybe A is correct? But I can't recall if it mentioned anything about the system setting their status.
upvoted 0 times
...
Lynette
1 month ago
I'm a bit confused about the difference between mandatory and optional in these definitions. I feel like D could also fit, but it doesn't mention the timeout.
upvoted 0 times
...
Andree
1 month ago
I remember practicing a question similar to this, and I think B was the right choice there. The automatic status change seems important.
upvoted 0 times
...
Lettie
2 months ago
I think the answer might be C, but I'm not entirely sure. It sounds like the agent can't change their status until the timeout.
upvoted 0 times
...
Sunshine
2 months ago
Hmm, this is a tricky one. I think I need to focus on understanding the differences between the automatic and manual options here. B and C both sound like the automatic approach, so I'll need to really parse out how they differ in terms of the agent's ability to change their status.
upvoted 0 times
...
Dalene
2 months ago
I'm leaning towards B or C. The key difference seems to be whether the agent can set themselves to Available early or not. I'll need to think through the pros and cons of each approach to decide which one I think is the best definition.
upvoted 0 times
...
Rolande
2 months ago
Option D seems the most clear to me - the agent is responsible for manually setting their status back to Available when their after call work is done. That makes the most sense in terms of giving the agent control over their availability.
upvoted 0 times
...
Emmanuel
2 months ago
Option B seems the most accurate to me.
upvoted 0 times
...
Stephaine
2 months ago
I think it's definitely C. No way to go back early.
upvoted 0 times
...
Alaine
3 months ago
I feel like B makes more sense. You can go back if done early.
upvoted 0 times
...
Merissa
3 months ago
I lean towards A. Agents should manage their own time.
upvoted 0 times
...
Janella
3 months ago
I'm a bit confused by the differences between the options. It seems like B and C are both describing the agent being automatically placed in After Call Work, but C says they can't set themselves to Available early. I'll need to re-read these carefully.
upvoted 0 times
...
Bronwyn
3 months ago
I think option B sounds the most straightforward - the agent is automatically placed in After Call Work and the system will set them to Available when the timeout is reached, but they can set themselves to Available early if they finish their work.
upvoted 0 times
...

Save Cancel