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Genesys GCP-GC-ADM Exam - Topic 9 Question 81 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 81
Topic #: 9
[All GCP-GC-ADM Questions]

Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)

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Suggested Answer: A, C

https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/

by Salome at Jan 05, 2026, 05:16 AM

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Joni
20 days ago
I feel like intent of call is important too, but skills are key.
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Tuyet
26 days ago
B and D could also be relevant, but not as much.
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Rhea
1 month ago
I agree, languages and skills make sense for ACD.
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Johnna
1 month ago
I think A and C are the best choices.
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Wilford
1 month ago
Not sure about that, I thought it was just about skills and availability.
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Arlen
2 months ago
Wait, can you really configure languages for ACD?
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Paris
2 months ago
I agree with A and C, those are key!
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Zona
2 months ago
I think B is also a valid option.
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Odette
2 months ago
Definitely A and C!
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Sylvia
2 months ago
Haha, who needs languages when you've got skills and agent availability? C) and D) all the way!
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Iraida
2 months ago
C) Skills and D) Agent Availability, easy peasy. This question is a piece of cake!
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Flo
3 months ago
I'd go with C) Skills and B) Intent of Call. Seems like a no-brainer to me.
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Renato
3 months ago
Definitely C) Skills and D) Agent Availability. Gotta love those ACD processing options!
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Lauran
3 months ago
C) Skills and D) Agent Availability are the correct answers.
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Troy
4 months ago
I’m leaning towards languages and agent availability, but I’m not confident about the second choice. It’s tricky!
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Fernanda
4 months ago
I feel like skills and intent of call were highlighted in our last review session, but I might be mixing them up with outbound interactions.
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Diane
4 months ago
I remember practicing a question similar to this where agent availability was mentioned, but I can't recall if it was specifically for inbound interactions.
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Kimi
4 months ago
I think languages and skills are definitely options for ACD processing, but I'm not entirely sure about the intent of call.
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Deandrea
4 months ago
Alright, let's see. I think the key here is to focus on what can be configured on inbound interactions. I'm going to go with C) Skills and B) Intent of Call.
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Precious
4 months ago
I'm a bit unsure about this one. I know it has something to do with ACD processing, but I'm not sure which specific options can be configured. I'll have to think it through carefully.
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Harrison
5 months ago
Ah, I remember going over this in class. I'm confident that C) Skills and B) Intent of Call are the correct answers here.
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Vince
5 months ago
Okay, let me think this through. I'm pretty sure Languages and Agent Availability are not options, so I'll have to choose between the other two. I'm leaning towards C) Skills and B) Intent of Call, but I'm not 100% confident.
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Bea
5 months ago
Hmm, this one seems pretty straightforward. I think I'll go with C) Skills and B) Intent of Call.
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Yuette
15 days ago
I agree, C) Skills is definitely important.
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