Genesys GCP-GC-ADM Exam - Topic 2 Question 79 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam

Question #: 79
Topic #: 2

[All GCP-GC-ADM Questions]

The deviation from the forecast versus the real time can be monitored in the best way through

AReal time adherence

BHistorical adherence

CIntraday monitoring

DView Agent schedule

Show Suggested Answer

Suggested Answer: A

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

by Rosalyn at Nov 20, 2025, 10:12 PM

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Carma

11 hours ago

Intraday monitoring seems too complicated.

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Lorean

6 days ago

Haha, "View Agent schedule"? That's like asking a magician to reveal their tricks.

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Fanny

11 days ago

Intraday monitoring is the way to go. It's like having a personal assistant keeping tabs on everything.

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Thurman

16 days ago

Intraday monitoring, all the way. It's like having a crystal ball for your forecast.

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Yolando

21 days ago

Real-time adherence is the way to keep an eye on things. Gotta love that live data!

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Brittani

26 days ago

Option C is the way to go. Intraday monitoring is the key to staying on top of those deviations.

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In

1 month ago

I practiced a similar question, and I think view agent schedule was more about planning rather than monitoring deviations.

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Jade

1 month ago

I feel like intraday monitoring could also be relevant, especially for tracking deviations as they happen.

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Ashton

1 month ago

I'm not entirely sure, but I remember something about historical adherence being useful for long-term trends.

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Cathrine

2 months ago

I think real-time adherence might be the right choice since it focuses on current performance.

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Lai

2 months ago

For a question like this, I'd try to think about the practical application and what would be the most effective way to monitor deviations. That might help me narrow it down.

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Jenise

2 months ago

I'm a little unsure about this one. I'd probably try to eliminate the answer choices that don't seem as directly relevant to the question. Then I'd go with the one that seems to best fit.

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Billi

2 months ago

Okay, my initial thought is that "real time adherence" sounds like it could be the right answer since it mentions monitoring in real time. But I'll double-check the other options just to be sure.

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Selene

2 months ago

Historical adherence gives context, though.

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Jaleesa

2 months ago

I think real time adherence is key!

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Maryln

3 months ago

Historical adherence gives context, but not immediate insight.

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Karl

3 months ago

Hmm, this seems like it could be a tricky one. I'd probably try to think through each answer choice and how it relates to monitoring deviations from a forecast.

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Craig

3 months ago

I think I'd start by considering the key terms in the question, like "deviation" and "real time." That might help me narrow down the options.

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Trina

3 months ago

I think real time adherence is the best choice overall!

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