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Genesys GCP-GC-ADM Exam - Topic 3 Question 85 Discussion

Actual exam question for Genesys's GCP-GC-ADM exam
Question #: 85
Topic #: 3
[All GCP-GC-ADM Questions]

Which definition matches the ACD Evaluation Method Best Available Skills?

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Suggested Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


by Gayla at Apr 11, 2026, 10:18 PM

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Yolando
2 days ago
I remember a practice question that mentioned evaluating agents based on their skills, which makes me lean towards option B as well.
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Eden
7 days ago
I think the Best Available Skills method is about matching skills, so it might be B, but I'm not completely sure.
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