Exin Exam ITSM20F.EN Topic 9 Question 92 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 92
Topic #: 9

[All ITSM20F.EN Questions]

The success and failure of Releases shall be measured. What is included in these measurements?

Athe frequency and types of Releases

Bthe Incidents related to a Release in the period following a Release

Cthe Release dates

Dthe Request for Change (RFC)

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Therese at Jun 29, 2024, 05:57 AM

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Van

2 days ago

Release dates (C) are helpful, but I agree that the Incidents (B) and frequency/types of Releases (A) are the most important factors to measure.

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Sherita

10 days ago

The success and failure of Releases should definitely include the frequency and types of Releases (A). Incidents related to a Release (B) are also crucial to track.

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Dwight

11 days ago

I believe the Release dates should also be included in the measurements. It's crucial for evaluating the overall effectiveness.

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Lauryn

14 days ago

I agree with Shawn. It's important to track the Incidents related to a Release as well to get a complete picture.

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Shawn

16 days ago

I think the success and failure of Releases should be measured by the frequency and types of Releases.

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