Free Preparation Discussions
MENU
Exin ITSM20F.EN Exam
- Topic 1: Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
- Topic 2: Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
- Topic 3: Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
- Topic 4: Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
- Topic 5: Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
- Topic 6: Describe the service management objectives/ Explainthe activities and practical application of each process
- Topic 7: Describe the principles of continual improvement/ Explain the activities and practical application for each process
- Topic 8: Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
- Topic 9: Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes
Free Exin ITSM20F.EN Exam Actual Questions
The questions for ITSM20F.EN were last updated On Jan. 26, 2023
To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?
A . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes.
B . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.
C . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.
D . Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.
It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?
Which of the following standards was the forerunner to ISO/IEC 20000?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Submit Cancel