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Exin ITSM20F.EN Exam Questions

Exam Name: IT Service Management Foundation
Exam Code: ITSM20F.EN ITSM
Related Certification(s): Exin ITSM ISO IEC 20000 ISO Certification
Certification Provider: Exin
Actual Exam Duration: 60 Minutes
Number of ITSM20F.EN practice questions in our database: 116 (updated: May. 22, 2025)
Expected ITSM20F.EN Exam Topics, as suggested by Exin :
  • Topic 1: Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
  • Topic 2: Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
  • Topic 3: Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
  • Topic 4: Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
  • Topic 5: Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
  • Topic 6: Describe the service management objectives/ Explainthe activities and practical application of each process
  • Topic 7: Describe the principles of continual improvement/ Explain the activities and practical application for each process
  • Topic 8: Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
  • Topic 9: Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes
Disscuss Exin ITSM20F.EN Topics, Questions or Ask Anything Related
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Avery

22 days ago
Exin ITSM Foundation exam conquered! Pass4Success made it seem easy.
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Ashlee

28 days ago
Configuration Management questions appeared frequently. Know the purpose of the CMDB and how it relates to other ITIL processes.
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Dewitt

2 months ago
Passed Exin ITSM Foundation with flying colors. Pass4Success, you're the best!
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Quinn

2 months ago
Release Management was an important topic. Understand the different types of releases and the release policy. Pass4Success nailed this area in their prep!
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Abraham

2 months ago
The exam included questions on the Service Desk function. Know the different types of service desks and their pros and cons.
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Brunilda

3 months ago
Exin ITSM Foundation certified! Pass4Success's materials were a game-changer.
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Ashlyn

3 months ago
Service Level Management was covered extensively. Understand SLAs, OLAs, and underpinning contracts. Practice calculating service availability.
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Jannette

3 months ago
Questions on roles and responsibilities came up often. Know the key roles in each ITIL process, especially the process owner and service owner.
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Albina

4 months ago
Aced the Exin ITSM Foundation exam. Pass4Success's questions were right on target.
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Emmanuel

4 months ago
ITIL principles were a major focus. Be prepared to apply these principles to real-world scenarios. Pass4Success questions really helped here!
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Tonette

4 months ago
Having passed the Exin IT Service Management Foundation exam, I can confidently say that Pass4Success practice questions were a great help. A tricky question on the exam was about the Introduction to IT Service Management. It asked to explain the concept of 'Value Creation' in IT services, and I was unsure if it included 'Customer Satisfaction.' Even with this doubt, I passed.
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Earnestine

4 months ago
The exam tested knowledge on Service Operation processes. Study event management, access management, and problem management thoroughly.
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Angelyn

5 months ago
Exin ITSM Foundation: done and dusted. Kudos to Pass4Success for the quick prep.
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Krissy

5 months ago
Continual Service Improvement (CSI) is key. Expect questions on the 7-step improvement process and how to measure service performance.
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Ty

5 months ago
I am excited to announce that I passed the Exin IT Service Management Foundation exam, with the help of Pass4Success practice questions. One question that stumped me was about the Service Management System (SMS). It asked about the role of 'Risk Management' in SMS, and I wasn't sure if it was a core component. Nevertheless, I succeeded in the exam.
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Jeanice

5 months ago
Service Transition questions were tricky. Know the 7 R's of Change Management and the purpose of each process in this lifecycle stage.
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Mattie

6 months ago
Passed Exin ITSM Foundation in no time. Pass4Success made it possible!
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Carma

6 months ago
Clearing the Exin IT Service Management Foundation exam was a significant milestone, and the Pass4Success practice questions were instrumental. There was a question about the Operation of the Service Management System that asked to identify the role of 'Service Desk' in operations. I was unsure if it was the primary point of contact for users. Despite my uncertainty, I passed.
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Bernardine

6 months ago
Change Management was a significant part of the exam. Practice identifying types of changes and the change advisory board's role. Pass4Success materials were spot on!
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Lashonda

6 months ago
I just passed the Exin IT Service Management Foundation exam, and I owe it to the Pass4Success practice questions. One question that I found difficult was about the Introduction to IT Service Management. It asked to define the term 'Service Lifecycle,' and I was torn between choosing 'A series of stages' and 'A continuous process.' Even with this confusion, I managed to pass.
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Shalon

6 months ago
The exam covered Service Design in depth. Prepare for questions on the 5 aspects of service design. Understanding the service catalog is crucial.
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Denny

7 months ago
Exin ITSM Foundation exam success! Grateful for Pass4Success's efficient study resources.
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Carli

7 months ago
Passing the Exin IT Service Management Foundation exam was a great achievement for me, and Pass4Success practice questions played a crucial role. A question that puzzled me was related to the Service Management System (SMS). It asked about the importance of 'Governance' in SMS, and I wasn't entirely sure if it was a mandatory component. Despite this, I passed the exam.
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Lashawnda

7 months ago
Thanks to Pass4Success for great prep materials! Incident Management was a major focus. Be ready for scenario-based questions on prioritizing and escalating incidents.
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Naomi

7 months ago
I am thrilled to share that I passed the Exin IT Service Management Foundation exam, thanks to the practice questions from Pass4Success. One challenging question was about the Operation of the Service Management System. It inquired about the key activities involved in the operation phase, and I was unsure if 'Incident Management' was a part of it. Nevertheless, I succeeded in the exam.
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Dona

8 months ago
Nailed the Exin ITSM Foundation! Pass4Success prep materials were a lifesaver.
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Elvera

8 months ago
Having just cleared the Exin IT Service Management Foundation exam, I can attest to the value of Pass4Success practice questions. There was a tricky question on the exam about the primary objectives of IT Service Management. It asked to identify the main goals, and I hesitated between 'Aligning IT services with business needs' and 'Reducing IT costs.' Even with this doubt, I still passed.
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Roslyn

8 months ago
Just passed the Exin ITSM Foundation exam! Key topic: Service Strategy. Expect questions on aligning IT services with business goals. Study the four Ps of service strategy.
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Peggie

8 months ago
I recently passed the Exin IT Service Management Foundation exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about the key components of a Service Management System (SMS). It asked which elements are essential for an effective SMS, and I was unsure whether to include 'Continual Improvement' as a core component. Despite my uncertainty, I managed to pass the exam.
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Felton

9 months ago
Just passed the Exin ITSM Foundation exam! Thanks Pass4Success for the spot-on practice questions.
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Tambra

10 months ago
My exam experience was successful as I passed the Exin IT Service Management Foundation exam. The topics included explaining how the organization and interested parties impact the SMS. One question that stood out to me was about the activities and practical application of each process. Although I was unsure of the answer at first, I still passed the exam with flying colors.
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Desire

11 months ago
Just passed the ITSM Foundation exam! Be prepared for questions on incident management processes. Know the difference between incidents and problems. Study the priority matrix and escalation procedures. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
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Leatha

11 months ago
I passed the Exin IT Service Management Foundation exam with the help of Pass4Success practice questions. The exam covered topics such as explaining the activities and practical application of each process. One question that I remember was related to the difference between an IT service and non-IT services. I was a bit unsure of the answer, but I managed to pass the exam.
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Free Exin ITSM20F.EN Exam Actual Questions

Note: Premium Questions for ITSM20F.EN were last updated On May. 22, 2025 (see below)

Question #1

What does the concept of "quality" comprise?

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Correct Answer: A

Question #2

What is the objective of a Management System?

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Correct Answer: D

Question #3

Which stakeholder will define service level requirements?

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Correct Answer: A

Question #4

What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

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Correct Answer: C

Question #5

What level of Capacity is targeted by Capacity Management?

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Correct Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.


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