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Exin ITSM20F.EN Exam

Certification Provider: Exin
Exam Name: IT Service Management Foundation
Duration: 60 Minutes
Number of questions in our database: 116
Exam Version: May. 07, 2022
ITSM20F.EN Exam Official Topics:
  • Topic 1: Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
  • Topic 2: Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
  • Topic 3: Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
  • Topic 4: Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
  • Topic 5: Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
  • Topic 6: Describe the service management objectives/ Explainthe activities and practical application of each process
  • Topic 7: Describe the principles of continual improvement/ Explain the activities and practical application for each process
  • Topic 8: Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
  • Topic 9: Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes

Free Exin ITSM20F.EN Exam Actual Questions

The questions for ITSM20F.EN were last updated On May. 07, 2022

Question #1

What should not be part of a Service Level Agreement (SLA)?

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Correct Answer: D

Question #2

The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?

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Correct Answer: B

Question #3

What is the purpose of a Problem review?

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Correct Answer: D

Question #4

What is part of the policy for Budgeting and Accounting for IT Services?

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Correct Answer: A

Question #5

Which of the following calculates the number of defects per million opportunities?

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Correct Answer: D


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