To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?
A . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes.
B . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.
C . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.
D . Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.
It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?
Which of the following standards was the forerunner to ISO/IEC 20000?
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