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Exin ITSM20F.EN Exam

Certification Provider: Exin
Exam Name: IT Service Management Foundation
Duration: 60 Minutes
Number of questions in our database: 116
Exam Version: Jan. 26, 2023
ITSM20F.EN Exam Official Topics:
  • Topic 1: Explainthe activities and practical application of each process/ Explain the difference between an IT service and non-IT services
  • Topic 2: Explain the activities and practical application of each process/ Explain how the organization and interested parties impact the SMS
  • Topic 3: Describe importance of documentation and basic requirements for documentation/ Explainthe activities and practical applicationof each process
  • Topic 4: Describe the importance of understanding organizational risks and opportunies/ Describe the continual improvement activities for the SMS and services
  • Topic 5: Explainthe activities and practical application ofeach process/ Outline the requirements for designing, building and transitioning new or changed services
  • Topic 6: Describe the service management objectives/ Explainthe activities and practical application of each process
  • Topic 7: Describe the principles of continual improvement/ Explain the activities and practical application for each process
  • Topic 8: Describe the key principles of producing and implementing a service management system/ describe the objectives and service requirements
  • Topic 9: Identify the purpose and benefits of ISO/IEC 20000/ Resolution and Fulfilment Processes

Free Exin ITSM20F.EN Exam Actual Questions

The questions for ITSM20F.EN were last updated On Jan. 26, 2023

Question #1

What are the key contents of an IT Service Management System?

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Correct Answer: C

Question #2

To which process shall Problem Management ensure that up-to-date information on Known Errors and corrected Problems is available?

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Correct Answer: D

A . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process, not to all ISO/IEC processes.

B . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

C . Incorrect. According to the standard Problem Management shall make this information available to the Incident Management process.

D . Correct. Problem Management shall make this information available to the Incident Management process, to allow for Incident matching.


Question #3

It is essential that an owner at senior level has overall responsibility for Service Management.

Which of the statements below is a best practice?

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Correct Answer: C

Question #4

Which of the following standards was the forerunner to ISO/IEC 20000?

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Correct Answer: D

Question #5

What is a Configuration Baseline?

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Correct Answer: C


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