PeopleCert Exam ITIL-4-Practitioner-Release-Management Topic 3 Question 7 Discussion

Actual exam question for PeopleCert's ITIL-4-Practitioner-Release-Management exam

Question #: 7
Topic #: 3

[All ITIL-4-Practitioner-Release-Management Questions]

[RM 7: How to apply ITIL guiding principles for the practice]

A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

AEnsure an excellent user experience

BReview the effectiveness of release models

COptimize the practice for the value streams

DDo not overcomplicate the practice

Show Suggested Answer

Suggested Answer: A

by Anastasia Razuvan at May 30, 2025, 09:36 AM

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Nickolas

2 days ago

I agree, B is the best choice here. Optimizing the practice for the value streams is important, but first, we need to understand what's causing the issues.

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Marci

14 days ago

Option B seems like the way to go. Reviewing the release models could help identify the root cause of those disruptive software updates during peak hours.

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Cecily

27 days ago

I agree with Clay. Improving user experience will definitely help in promoting visibility and collaboration.

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Clay

1 months ago

I think the service provider should ensure an excellent user experience.

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