PeopleCert ITIL-4-Practitioner-Release-Management Exam Questions

[RM 2: The processes of the practice]

Which is a key input to the release planning and coordination process?

[RM 7: How to apply ITIL guiding principles for the practice]

A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?

[RM 3: The roles and competencies of the practice]

A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?

[RM 2: The processes of the practice]

Which is a key input to the release planning and coordination process?

[RM 4: How information and technology enable the practice]

During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?