Exin Exam ITSM20F.EN Topic 9 Question 80 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 80
Topic #: 9

Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

AAt every change to the business environment

BAt least annually

CAt least bi-annually

DIn accordance with the business needs

Show Suggested Answer

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

by Delmy at Dec 22, 2023, 10:43 PM

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Lea

3 months ago

Joke's on them, I'm going to select C) At least bi-annually. That way, I can take a breather every six months and still meet the requirement!

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Josephine

2 months ago

User4: I agree with User3, flexibility is key. Option D) all the way.

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Carla

2 months ago

User3: I think it depends on the business needs, so I choose option D) In accordance with the business needs.

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Sharen

3 months ago

User2: I prefer option C) At least bi-annually. Gives me some breathing room.

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Tresa

3 months ago

User1: I always go with option B) At least annually. Keeps me on track.

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Shaniqua

4 months ago

Hmm, I'm torn between B) and D). I guess it really comes down to the organization's needs and risk appetite. As long as it's reviewed regularly, that's what matters.

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Ilona

2 months ago

User 2: I agree, but D) In accordance with the business needs could also be a good option. It really depends on the organization.

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Ben

2 months ago

User 1: I think B) At least annually makes sense. It's important to review it regularly.

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Rachael

3 months ago

User 2: I agree, but D) In accordance with the business needs could be more flexible and tailored to specific requirements.

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Elise

3 months ago

User 1: I think B) At least annually is a good option. It ensures regular review without being too frequent.

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Halina

4 months ago

I disagree, I think the answer is C) At least bi-annually to ensure more frequent updates.

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Felix

4 months ago

D) In accordance with the business needs sounds more reasonable to me. The frequency should depend on the specific requirements and changes in the organization.

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Staci

4 months ago

I think the answer is B) At least annually. Availability and service continuity plans need to be reviewed regularly to ensure they remain relevant and effective.

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