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Exin ITSM20F.EN Exam - Topic 9 Question 101 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 101
Topic #: 9
[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

Show Suggested Answer Hide Answer
Suggested Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.


by Zoila at Sep 18, 2024, 03:24 AM

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Camellia
3 months ago
Establishing good relationships is key, but isn't that secondary?
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Mattie
3 months ago
B sounds important too, but A covers the basics.
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Melina
3 months ago
Wait, can we really meet all those commitments?
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Vesta
4 months ago
Totally agree, A is the right answer!
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Glory
4 months ago
It's all about defining and managing service levels!
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Allene
4 months ago
I feel like option A makes the most sense since it talks about defining and managing service levels, which is what we discussed in class.
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Beula
4 months ago
I vaguely recall that building good relationships with customers is important, but I don't think that's the primary objective of Service Level Management.
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Floyd
4 months ago
I remember practicing a question about ensuring service availability, but I feel like that might be more about Capacity Management than Service Level Management.
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Teri
5 months ago
I think the main goal of Service Level Management is to define and agree on service levels, but I'm not entirely sure if that's the only focus.
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Karl
5 months ago
Okay, let me see. The objective of Service Level Management is to define, agree, record, and manage levels of service, right? That sounds like the most comprehensive answer to me. I'll go with option A.
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Daron
5 months ago
Hmm, I'm not entirely sure about this one. The options seem to cover different aspects of service management, but I'm not sure which one is the primary objective. I'll have to think this through carefully.
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Javier
5 months ago
This looks like a straightforward question about the objective of Service Level Management. I'm pretty confident I can answer this one correctly.
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Lavera
5 months ago
I'm a bit confused by this question. The options all seem relevant, but I'm not sure which one is the main objective. Maybe I should review my notes on Service Level Management before answering this one.
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Denny
9 months ago
Honestly, I'd be surprised if the correct answer isn't Option A. That just seems like the most logical and comprehensive description of Service Level Management's objective.
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Meghann
8 months ago
Service Level Management plays a crucial role in maintaining service quality and meeting customer expectations.
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Pedro
8 months ago
It's important to have clear levels of service to ensure customer satisfaction.
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Clemencia
8 months ago
User 3: Definitely, Option A is the way to go.
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Stevie
8 months ago
User 2: Yeah, it's all about defining and managing service levels.
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Rutha
8 months ago
Definitely, Option A covers all aspects of defining, agreeing, recording, and managing service levels.
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Kayleigh
8 months ago
I agree, Option A makes the most sense for the objective of Service Level Management.
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Lynelle
9 months ago
User 1: I agree, Option A makes the most sense.
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Ciara
10 months ago
Ah, I see what they're getting at with Option C, but that's just one part of Service Level Management. I think Option A captures the full scope of the objective.
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Nohemi
8 months ago
Salome: Definitely, it's important to define, agree, record, and manage service levels.
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Salome
9 months ago
User 2: I think Option A is the most comprehensive choice as well.
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Howard
9 months ago
User 1: I agree, Option A covers all aspects of Service Level Management.
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Shawnda
10 months ago
Haha, establishing good relationships with customers? That's more like Customer Relationship Management, not Service Level Management! I'd go with Option A.
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Dell
9 months ago
D) To establish and maintain good relationships with Customers
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Sarina
9 months ago
C) To ensure that agreed service Availability commitments to customers can be met in all circumstances
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Bettina
9 months ago
B) To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels
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Kiley
9 months ago
A) To define, agree, record and manage levels of service
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Evangelina
10 months ago
Hmm, I'm not sure that just ensuring capacity is enough. Service Level Management is about more than just the technical aspects, it's also about managing the relationship with the customer. I'm leaning towards Option A.
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Elenor
11 months ago
I think the objective of Service Level Management is to define, agree, record and manage levels of service. Option A seems to be the most comprehensive answer.
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Reiko
10 months ago
User 2
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Jeannine
10 months ago
User 1
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Avery
11 months ago
I agree with Mauricio. It's important to have clear service levels to meet customer expectations.
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Mauricio
11 months ago
I think the objective is to define, agree, record and manage levels of service.
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Lashonda
11 months ago
What is the objective of Service Level Management?
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