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Exin Exam ITSM20F.EN Topic 9 Question 101 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 101
Topic #: 9
[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

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Suggested Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.


by Zoila at Sep 18, 2024, 03:24 AM

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Denny
17 days ago
Honestly, I'd be surprised if the correct answer isn't Option A. That just seems like the most logical and comprehensive description of Service Level Management's objective.
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Lynelle
2 days ago
User 1: I agree, Option A makes the most sense.
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Ciara
1 months ago
Ah, I see what they're getting at with Option C, but that's just one part of Service Level Management. I think Option A captures the full scope of the objective.
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Shawnda
1 months ago
Haha, establishing good relationships with customers? That's more like Customer Relationship Management, not Service Level Management! I'd go with Option A.
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Kiley
13 days ago
A) To define, agree, record and manage levels of service
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Evangelina
1 months ago
Hmm, I'm not sure that just ensuring capacity is enough. Service Level Management is about more than just the technical aspects, it's also about managing the relationship with the customer. I'm leaning towards Option A.
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Elenor
2 months ago
I think the objective of Service Level Management is to define, agree, record and manage levels of service. Option A seems to be the most comprehensive answer.
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Reiko
1 months ago
User 2
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Jeannine
1 months ago
User 1
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Avery
2 months ago
I agree with Mauricio. It's important to have clear service levels to meet customer expectations.
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Mauricio
2 months ago
I think the objective is to define, agree, record and manage levels of service.
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Lashonda
2 months ago
What is the objective of Service Level Management?
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