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Exin ITSM20F.EN Exam - Topic 1 Question 127 Discussion

What is the objective of Service Level Management?
A) To define, agree, record and manage levels of service
B) To ensure a sufficient amount of Capacity has been designated in order to achieve agreed service levels
C) To ensure that agreed service Availability committments to customers can be met in all circumstances
D) To establish and maintain good relationships with Customers

Exin ITSM20F.EN Exam - Topic 1 Question 127 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 127
Topic #: 1
[All ITSM20F.EN Questions]

What is the objective of Service Level Management?

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Suggested Answer: A

by Charolette at May 11, 2026, 10:13 AM

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Yolande
24 days ago
I think the main goal of Service Level Management is to define and manage service levels, so I’m leaning towards option A.
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