Exin Exam ITSM20F.EN Topic 7 Question 16 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 16
Topic #: 7

[All ITSM20F.EN Questions]

What is the objective of the Service Continuity and Availability Management processes?

Ato ensure agreed effective communication towards Customers

Bto ensure that agreed levels of service commitments to Customers can be met in all circumstances

Cto ensure that agreed Service Continuity and Availability commitments to Customers can be met in all circumstances

Dto ensure that agreed Service Continuity and Availability commitments to providers can be met in all circumstances

Show Suggested Answer

Suggested Answer: C

A . Incorrect. Effective communication is not the objective of the process Service Continuity and Availability Management. It is more relevant to Service Reporting.

B . Incorrect. Managing levels of service is the objective of the Service Level Management process.

C . Correct. This is the objective of the Service Continuity and Availability Management processes.

D . Incorrect. Service Continuity and Availability Management is a process between a supplier and a Customer. Not between a supplier and a provider.

by Mirta at May 04, 2022, 11:14 AM

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