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Exin ITSM20F.EN Exam - Topic 3 Question 126 Discussion

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A) annually
B) monthly
C) only when there is a business need to change the service
D) quarterly

Exin ITSM20F.EN Exam - Topic 3 Question 126 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 126
Topic #: 3
[All ITSM20F.EN Questions]

According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

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Suggested Answer: A

by Jackie at May 04, 2026, 11:28 AM

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Emogene
1 month ago
I’m leaning towards monthly because it makes sense to keep communication open, but I could be mixing it up with another standard.
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Carmen
1 month ago
I feel like it could be annually, but that seems too infrequent for discussing changes. I wish I had reviewed that section more.
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Kelvin
1 month ago
I think the answer might be quarterly, but I’m not entirely sure. I remember something about regular reviews being important.
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