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Exin Exam ITSM20F.EN Topic 5 Question 31 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 31
Topic #: 5
[All ITSM20F.EN Questions]

Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

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Suggested Answer: A


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