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Exin ITSM20F.EN Exam - Topic 5 Question 115 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 115
Topic #: 5
[All ITSM20F.EN Questions]

What services can be left out of the Service Catalogue?

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Suggested Answer: D

by Coral at Jul 09, 2025, 04:16 PM

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Meaghan
4 months ago
Totally agree with leaving out seldom delivered services!
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Maxima
4 months ago
I disagree, even rare services should be listed!
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Yuki
4 months ago
No services at all? That sounds a bit extreme!
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Annett
5 months ago
Less than 10% of customers? Seems reasonable to exclude those.
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Curt
5 months ago
Incidental services can definitely be left out.
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Tamekia
5 months ago
I’m confused about option D; I thought we always need to have at least some services listed, right?
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Nelida
5 months ago
I feel like network-related services are usually important, so I doubt they should be excluded from the catalogue.
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Candra
6 months ago
I remember a practice question about excluding services based on frequency, so maybe option C is also a possibility?
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Leanna
6 months ago
I think incidental services that are seldom delivered could be left out, but I'm not entirely sure if that applies to all cases.
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Yen
6 months ago
This is a good one. I'm pretty confident I know the answer here. The key is to look for services that don't meet the core requirements for the Service Catalogue.
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Sherell
6 months ago
Okay, I've got a strategy for this. I'll focus on the key criteria like seldom-delivered services and low customer usage. That should help me identify the right answer.
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Aliza
6 months ago
Hmm, I'm a bit unsure about this one. I know the Service Catalogue is important, but I'm not entirely clear on what can be excluded. I'll need to review my notes and think it through.
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Wava
6 months ago
This seems like a straightforward question about the Service Catalogue. I'll need to think carefully about which services can be left out, considering factors like frequency of delivery and customer usage.
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Gianna
8 months ago
I believe services that are delivered to less than 10% of the Customers can be left out to streamline the catalogue.
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Vallie
8 months ago
I think network-related services are important and should be included in the Service Catalogue.
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Gertude
8 months ago
But what about network-related services? Shouldn't they be included?
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Jerilyn
8 months ago
I'd go with option C. Less than 10% of customers? That's basically nobody, right?
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Erasmo
8 months ago
D! The answer is clearly D - no services. That way, we can all just go home early.
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Shaun
8 months ago
Option C makes sense, if only a few people use it, why bother including it?
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Karan
7 months ago
A) incidental services that are seldom delivered
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Flo
9 months ago
I agree with Vallie, those services are not essential.
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Lynsey
9 months ago
I'm a network guy, so I'm going with option B. Keep those network services in the catalogue!
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Merri
8 months ago
User 3: I think we can leave out the incidental services that are seldom delivered.
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Marget
8 months ago
User 2: I think we should also include services that are delivered to less than 10% of the customers.
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Diego
8 months ago
User 1: I agree, network-related services are essential.
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Kris
9 months ago
Option A seems reasonable, who needs those pesky 'incidental' services anyway?
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Tyra
8 months ago
User 2: Yeah, we should focus on the services that are actually used by the majority of customers.
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Filiberto
8 months ago
User 1: I agree, those incidental services are just a waste of time.
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Vallie
9 months ago
I think incidental services that are seldom delivered can be left out.
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