Exin Exam ITSM20F.EN Topic 4 Question 63 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 63
Topic #: 4

It is essential that an owner at senior level has overall responsibility for Service Management.

Which of the statements below is a best practice?

AA senior responsible owner should be assigned as chairman of the Change Advisory Board (CAB).

BA senior responsible owner should handle all customer complaints to be able to improve customer satisfaction.

CA senior responsible owner should ensure resourcing for service improvement activities.

DA senior responsible owner should have responsiblity for Customer Relationship Management.

Show Suggested Answer

Suggested Answer: C

by Carey at Dec 07, 2022, 12:02 AM

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