Exin Exam ITSM20F.EN Topic 1 Question 93 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 93
Topic #: 1

[All ITSM20F.EN Questions]

What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?

ACapacity Management

BIncident Management

CInformation Security Management

DRelease Management

Show Suggested Answer

Suggested Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.

by Tashia at Jul 07, 2024, 09:56 AM

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Ashlyn

3 months ago

Ooh, tricky one! I bet the answer is 'Incident Management'. After all, who doesn't love a good IT incident to spice up the day? Oh, wait, that's just me. Hmm, C it is.

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Cyril

1 months ago

I agree with you, 'Information Security Management' is the way to go.

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Jade

2 months ago

I'm going with 'Capacity Management'. It's crucial for both standards.

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Annamae

2 months ago

I think it's 'Information Security Management'. Can't go wrong with keeping data secure.

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Valentin

3 months ago

Release management? Really? That seems more like an ITIL thing than an ISO standard. I'm going with C - information security management. Can't go wrong with that.

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Maryann

2 months ago

Release management is important too, but I see your point about it being more related to ITIL.

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Cyril

2 months ago

I think incident management is also important in both standards.

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Mary

3 months ago

I agree, information security management is a key concept in both ISO/IEC 27001 and ISO/IEC 20000.

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Herminia

4 months ago

Aha, I think it's got to be information security management. Both standards focus on protecting information assets, right? C seems like the obvious choice here.

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Carey

3 months ago

Yes, protecting information assets is crucial in both standards. C is definitely the shared concept between the two.

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Sharen

3 months ago

I agree, C is the correct answer. Information security management is a key aspect in both ISO/IEC 27001 and ISO/IEC 20000.

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Eladia

4 months ago

Hmm, this one's tricky. Both ISO/IEC 27001 and ISO/IEC 20000 deal with IT management, but I'm not sure which concept they share. Let me think this through.

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