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Company LL is a well established, reputable company whichspecialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and manyhave worked for LL for many years.
LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to makeinsurance claims,it will potentially need to employ more staff. The Board has decided that rather than recruititsown staff, itwillusean employment agency to supply manpower resourcesas required. Thepeoplesuppliedwill be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will workat alowerpay rate and will onlybe paid forthe actual hours they work.
This change will lead to a shift in the working environment, the routine and the composition of the group.
Which THREE statements apply in respect of this proposed change?
Suggested Answer: A, D
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37 comments · newest first
BA
Bambi
11 months ago
Wait, no stakeholder analysis? That seems risky!
CH
Cherelle
11 months ago
A Facilitator sounds like a good idea to address concerns.
NA
Nan
11 months ago
Not sure about the need for sensitivity training, seems excessive.
RO
Rodrigo
12 months ago
Totally agree, especially with new temp staff coming in.
LO
Lonny
12 months ago
Change will definitely impact group dynamics.
LA
Larae
1 year ago
I think statement D is definitely wrong. Even if it's an internal change, stakeholder analysis is crucial to understand everyone's perspective.
WI
Willard
1 year ago
Statement C seems relevant because having a facilitator could really help address concerns, but I wonder if LL has the resources for that.
SE
Serina
1 year ago
I'm not entirely sure about the sensitivity training part in statement B. It feels like it could help, but I can't recall if it's always necessary during changes.
CH
Chauncey
1 year ago
I remember discussing how changes in group dynamics can really impact team performance, so I think statement A makes sense.
AL
Allene
1 year ago
Identifying the potential adversaries is key, but I'd also look at ways to get buy-in from the influential members of the group.
RO
Rodrigo
1 year ago
I think the facilitator approach could be really helpful here to give everyone a chance to voice their concerns and work through the issues.
AN
Antonio
1 year ago
The sensitivity training idea sounds promising, but I'm not sure how effective it would be if the temporary workers are being paid less.
ED
Edna
1 year ago
Hmm, I'm a bit confused about the stakeholder analysis part. Isn't that important even for an internal change?
DE
Delmy
1 year ago
This seems like a classic change management scenario. I'd focus on analyzing the group dynamics and potential resistance factors.
GE
Gerald
1 year ago
Okay, I've got this. The key components are the secret, the function, and the key. The missing component must be the cipher.
TE
Telma
1 year ago
Access to training programs sounds right, I feel like I saw that in a practice question, but I'm torn between that and discounts.
BR
Brittni
1 year ago
Looks like LL is going through some 'forceful' changes, eh? I bet the existing staff are feeling a bit 'insurance' about the whole situation.
LA
Laurel
1 year ago
Stakeholder analysis is always important, even if it's an internal change. LL shouldn't assume that there won't be any external stakeholders affected by this shift in the workforce.
NO
Noel
1 year ago
E) LL will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.
DA
Daryl
1 year ago
B) In times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.
BA
Barbra
1 year ago
A) The proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.
WI
Willard
1 year ago
Identifying the potential adversaries within the group is crucial. If they're influential, they could sabotage the change efforts, so LL needs to be proactive in addressing their concerns.
DI
Dick
1 year ago
A facilitator would be a great idea to help the group work through their concerns and issues. Allowing them to voice their opinions in a structured manner could go a long way in managing the change process.
KR
Kristian
1 year ago
Agreed, open communication and support are key in managing any kind of change within a group.
AM
Ammie
1 year ago
It's important for everyone to feel heard and have a chance to express their thoughts during a change like this.
SH
Shantell
1 year ago
Yes, having someone to guide the discussion in a structured way can make a big difference.
CL
Clay
1 year ago
A facilitator would definitely help in addressing the concerns and issues of the group.
TR
Truman
1 year ago
The proposed change will definitely affect the group dynamics, as the introduction of temporary workers on a lower pay rate could create tension and resentment among the existing staff. Sensitivity training for the new hires could help, but I'm not sure if that's enough to address the underlying issues.
AI
Ailene
1 year ago
E) LL will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.
FR
Frederica
1 year ago
B) In times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.
NO
Norah
1 year ago
A) The proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.
DA
Dahlia
1 year ago
E) LL will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.
OL
Olene
1 year ago
B) In times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.
BE
Benedict
1 year ago
A) The proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.
TI
Tijuana
2 years ago
I believe statement E is crucial, identifying adversaries in the group can help prevent resistance to the change.
IN
Ines
2 years ago
I agree with statement C, having a facilitator to lead the change process is important for addressing concerns.
BU
Buck
2 years ago
I think statement A applies because the change will definitely affect the group dynamics.