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CIMA Exam CIMAPRA19-E03-1 Topic 6 Question 95 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 95
Topic #: 6
[All CIMAPRA19-E03-1 Questions]

Company LL is a well established, reputable company whichspecialises in providing insurance call centre services to the insurance industry. It has recently won a large contract to provide its services to a multi-national insurer. LL's staff are highly trained in insurance matters and manyhave worked for LL for many years.

LL undertakes long-term resource planning activities and has identified that during the winter months, when there will be more customers ringing up to makeinsurance claims,it will potentially need to employ more staff. The Board has decided that rather than recruititsown staff, itwillusean employment agency to supply manpower resourcesas required. Thepeoplesuppliedwill be employed on a temporary basis by LL and they will work alongside the other call centre staff. However, they will workat alowerpay rate and will onlybe paid forthe actual hours they work.

This change will lead to a shift in the working environment, the routine and the composition of the group.

Which THREE statements apply in respect of this proposed change?

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Marylyn at Sep 07, 2024, 02:00 PM

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Brittni
10 days ago
Looks like LL is going through some 'forceful' changes, eh? I bet the existing staff are feeling a bit 'insurance' about the whole situation.
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Laurel
10 days ago
Stakeholder analysis is always important, even if it's an internal change. LL shouldn't assume that there won't be any external stakeholders affected by this shift in the workforce.
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Willard
12 days ago
Identifying the potential adversaries within the group is crucial. If they're influential, they could sabotage the change efforts, so LL needs to be proactive in addressing their concerns.
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Dick
14 days ago
A facilitator would be a great idea to help the group work through their concerns and issues. Allowing them to voice their opinions in a structured manner could go a long way in managing the change process.
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Truman
24 days ago
The proposed change will definitely affect the group dynamics, as the introduction of temporary workers on a lower pay rate could create tension and resentment among the existing staff. Sensitivity training for the new hires could help, but I'm not sure if that's enough to address the underlying issues.
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Dahlia
2 days ago
E) LL will need to identify the Adversaries in the group, because if they are influential they may persuade other group members to resist the change.
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Olene
4 days ago
B) In times of change, LL can give sensitivity training to this group of workers who can then be used as a source of support during the change process.
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Benedict
14 days ago
A) The proposed change will affect the group dynamics, which can be seen as being similar to a 'force field' situation.
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Tijuana
2 months ago
I believe statement E is crucial, identifying adversaries in the group can help prevent resistance to the change.
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Ines
2 months ago
I agree with statement C, having a facilitator to lead the change process is important for addressing concerns.
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Buck
2 months ago
I think statement A applies because the change will definitely affect the group dynamics.
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