Avaya 78950X Exam - Topic 3 Question 98 Discussion
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
B) A skillset is a group of activity codes used for reporting purposes. and D) Skillsets are referenced in both application flows and scripts.
A) Skillsets are only used for reporting purposes.
C) A skillset is group of agents whose skills are similar.
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