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  • 78950X: Avaya Contact Center Select Implementation and Maintenance Exam

Avaya 78950X Exam Questions

Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
Exam Code: 78950X
Related Certification(s): Avaya Contact Center Select Certification
Certification Provider: Avaya
Number of 78950X practice questions in our database: 65 (updated: Jul. 24, 2026)
Expected 78950X Exam Topics, as suggested by Avaya :
  • Topic 1: Explain the required IP Office configuration steps to integrate with ACCS/ Explain the operation and benefits of the ACCS solution
  • Topic 2: Explain the steps required to troubleshoot the ACCS server by symptoms/ Explain the business continuity requirements in a Campus Redundancy Environment
  • Topic 3: Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment/ Explain how to secure the links between ACCS and IP Office
  • Topic 4: Apply the configuration steps for outbound features using Outbound Campaign Management Tool/ Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS
  • Topic 5: Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state/ Apply the configuration steps for multimedia features within ACCS
  • Topic 6: Apply basic ACCS administration tasks and configure agent and supervisor privileges/ Explain the ACCS license assignments/ Generate and schedule reports
  • Topic 7: Modify the sample application using Orchestration Designer/ Describe Prompt Management component in ACCS
  • Topic 8: Create customized real-time display/ IP Office Configurations
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Andrew White

11 days ago
Implementation and administration questions were straightforward, but the business continuity items required a clear grasp of failover behavior and what breaks first. I passed after reviewing real outage runbooks and mapping them to the product features.
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Crystal Turner

23 days ago
Implementation questions were heavily scenario driven, asking for the correct sequence to deploy a feature or migrate users without downtime, which is easy to get wrong under time pressure. Study deployment checklists, prerequisites and rollback procedures so you can justify each step, a colleague passed and specifically thanked Pass4Success for the targeted practice questions that helped in limited time.
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Emily Clark

1 month ago
I passed the Avaya Contact Center Select Implementation and Maintenance exam by spending most of my prep time in IP Office Manager recreating configs from memory. The tricky part was catching small option dependencies, so I kept a checklist of key settings for each scenario.
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Heather Brown

2 months ago
IP Office configurations showed up as concrete config value problems, like mapping hunt group behavior or choosing the right codec and SIP trunk parameters for a dial plan scenario. Practice in the Manager and Simulator, memorize common settings and license impacts, and run lab configs, I passed the exam after focused hands on practice.
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Gary Morris

2 months ago
The Avaya 78950X felt very architecture heavy, so drawing the call flow and noting where Contact Center Select ties into IP Office made the questions much easier and I managed to pass. Focus on how components interact, not just what each screen does.
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Justin Flores

3 months ago
Architecture questions often presented a partial call flow and asked which component handles SIP signaling versus media anchoring, which caught many people off guard. Focus on component roles, SIP message sequences, and how SBC, session manager and media servers interact, I passed and thanks Pass4Success for the compact question set that let me prepare quickly.
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Angela Bailey

3 months ago
During the exam I found IP Office call routing and hunt group overflow logic the trickiest because scenarios mixed overflow, failover, and multiple routing rules, drawing the call flow out in the lab beforehand really helped.
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Melissa Young

3 months ago
Honestly I found sketching diagrams before answering saved time since the scenarios make you step through each routing decision.
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Sandra Evans

3 months ago
One thing that tripped me up on 78950X was Business Continuity questions about failover order and what configuration actually replicates during a switchover.
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Deborah Wright

3 months ago
Interestingly the architecture questions tested how SIP signaling, media anchors, and databases interact during maintenance windows, which required thinking across layers.
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James Lopez

3 months ago
Remember to be solid on routine administration items like user profiles, licensing order, and serviceability checks since Avaya setups can hinge on those small settings.
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Kevin Harris

3 months ago
For troubleshooting questions, the exam often gives a symptom and expects you to identify the root cause rather than pick a quick workaround.
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Renea

4 months ago
The early nerves were overwhelming, but Pass4Success offered concise gaps-to-strength focus, and I felt ready to conquer the exam—keep learning and you'll excel.
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Maira

4 months ago
Avaya certified! Pass4Success made it possible with their relevant practice questions. Prepared me well in a short time.
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Reta

4 months ago
Data model mapping and field-level validations were tough; config-heavy questions were easy to overthink. Pass4Success practice helped me lock down domain terms.
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Julian

5 months ago
Understanding the CMP and retention policies in the exam was tricky; the phrasing was opaque. Pass4Success practice prepared me with clearer interpretations.
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Wilbert

5 months ago
Troubleshooting integration points with third-party apps was brutal; the exam loved vague failure symptoms. pass4success practice helped me recognize common failure patterns.
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Antonio

5 months ago
I started anxious about time and questions, but Pass4Success helped me strategize and stay composed, and that mindset will serve you well—persevere and succeed.
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Vallie

6 months ago
Pass4Success practice tests mirrored the actual exam perfectly. Don't underestimate the importance of hands-on experience.
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Christa

6 months ago
My nerves rattled me at first, yet Pass4Success provided realistic practice and reassurance, ending with a strong finish—you've got this, keep going!
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Zita

6 months ago
The hardest topic was contact routing logic and omnichannel flows; the multi-step questions were vicious. Pass4Success practice exams drilled routing decisions until confident.
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Joanna

6 months ago
Security and user access controls were the main headache, especially role-based access quirks. Pass4Success practice prepared me with similar scenario-based questions.
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Kati

7 months ago
Aced the Avaya exam! Pass4Success prep was key. Their questions matched the real thing closely. Highly recommend!
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Millie

7 months ago
I was nervous about tricky scenarios, but Pass4Success broke them down clearly and boosted my confidence, so to future test-takers: stay persistent and trust your prep.
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Janna

7 months ago
I was nervous, but Pass4Success prep materials gave me the confidence I needed to PASS the exam. Revise your weak areas thoroughly.
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Basilia

7 months ago
Initial anxiety hit hard, but the targeted reviews from Pass4Success boosted my confidence, and I walked out feeling prepared—believe in your effort and stay motivated.
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Sage

8 months ago
Configuration drift and maintenance windows were brutal, plus the question style on upgrade paths was tough. Pass4Success practice helped me map out upgrade sequences clearly.
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Tess

8 months ago
Whew! Avaya certification in the bag. Pass4Success materials were a lifesaver. Exam questions were so similar to their practice tests.
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Pearline

8 months ago
I am excited to have passed the Avaya Contact Center Select Implementation and Maintenance Exam, with the help of Pass4Success practice questions. One question that had me stumped was about Business Continuity, specifically the backup procedures for critical data. Despite my uncertainty, I passed the exam.
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Jina

8 months ago
Just passed the Avaya Contact Center Select exam! Thanks Pass4Success for the spot-on practice questions. Saved me tons of study time!
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Kati

9 months ago
I felt the jitters before the first mock, but Pass4Success helped me build a solid foundation and steady pacing, so you can face the test with calm power—keep pushing forward.
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Mayra

9 months ago
My nerves were buzzing on day one, yet pass4success simplified the material with practical drills, and that calm readiness carried me to success—keep practicing and you'll surprise yourself.
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Andra

9 months ago
Passing the Avaya Contact Center Select exam was a breeze with Pass4Success. Focus on understanding the core concepts, not just memorizing.
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Nidia

9 months ago
I struggled with the real-time reporting and SLA metrics questions; the tricky wording almost misled me. Pass4Success practice exams clarified the expected calculations and edge cases.
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Wenona

10 months ago
The hardest part for me was the data migration and integration topics—the tricky API and queue flows? Pass4Success practice exams helped me drill those scenarios until the questions finally clicked.
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Corinne

10 months ago
Pass4Success practice exams were a game-changer for me. Manage your time wisely and don't get bogged down on any single question.
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Mabel

10 months ago
I started off incredibly nervous before the Avaya exam, but Pass4Success gave me structured practice and confidence, and now I know I can tackle any question—to all future test-takers, stay focused and trust the prep.
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Dalene

10 months ago
I recently cleared the Avaya Contact Center Select Implementation and Maintenance Exam, and the practice questions from Pass4Success were a big help. There was a tricky question on Troubleshooting, asking about resolving voice quality issues. I wasn't entirely sure of the best approach, but I still succeeded.
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Terrilyn

11 months ago
Passing the Avaya Contact Center Select Implementation and Maintenance Exam was a milestone for me, and the Pass4Success practice questions were invaluable. One question that threw me off was related to Architecture, specifically about the network topology used in the contact center. Despite my doubts, I passed the exam.
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Elliot

11 months ago
Success on the Avaya Contact Center Select exam! Pass4Success, you're a lifesaver!
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Gearldine

1 year ago
Passed the Avaya exam thanks to Pass4Success. Their prep materials are top-notch!
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Fausto

1 year ago
Avaya certification achieved! Pass4Success made my study time incredibly efficient.
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Yuki

1 year ago
Grateful for Pass4Success. Their questions aligned perfectly with the actual Avaya exam.
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Titus

1 year ago
Pass4Success, you're a game-changer! Passed Avaya exam in record time.
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Tori

1 year ago
Avaya exam conquered! Pass4Success provided exactly what I needed to prepare.
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Merilyn

2 years ago
Thank you Pass4Success! Your materials made Avaya certification a breeze.
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Lon

2 years ago
I am pleased to announce that I passed the Avaya Contact Center Select Implementation and Maintenance Exam, thanks to the Pass4Success practice questions. There was a tough question on Implementation, asking about the integration of third-party applications. I wasn't sure about the compatibility requirements, but I still made it through.
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Chantell

2 years ago
Couldn't have passed without Pass4Success. Their exam questions were right on target.
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Elfrieda

2 years ago
Successfully passing the Avaya Contact Center Select Implementation and Maintenance Exam was a great feeling, and the practice questions from Pass4Success were crucial. One question that had me confused was about the Administration topic, specifically the process of creating and managing user groups. Despite my uncertainty, I passed the exam.
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Bernardo

2 years ago
Passed Avaya Contact Center Select exam with flying colors. Pass4Success, you're the best!
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Amos

2 years ago
I just passed the Avaya Contact Center Select Implementation and Maintenance Exam, and the Pass4Success practice questions were a huge help. There was a question on IP Office Configurations that asked about configuring SIP trunks. I was unsure about the exact settings required, but I still passed.
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Lyndia

2 years ago
Clearing the Avaya Contact Center Select Implementation and Maintenance Exam was made easier with Pass4Success practice questions. One question that puzzled me was about Business Continuity, specifically the strategies for disaster recovery. I wasn't sure which strategy was most effective, but I managed to pass the exam.
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Nohemi

2 years ago
Avaya exam success! Pass4Success helped me prep efficiently in limited time.
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Nydia

2 years ago
I am thrilled to have passed the Avaya Contact Center Select Implementation and Maintenance Exam, and the practice questions from Pass4Success were instrumental. There was a challenging question on Troubleshooting, asking about the steps to diagnose a call routing issue. I wasn't entirely sure of the correct diagnostic tool, but I still succeeded.
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Emily

2 years ago
Passing the Avaya Contact Center Select Implementation and Maintenance Exam was a significant achievement for me, thanks to the Pass4Success practice questions. One question that had me second-guessing was related to the Architecture of the contact center, particularly about the components involved in the system's high availability. Despite my uncertainty, I passed the exam.
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An

2 years ago
Aced the Avaya certification! Pass4Success materials were a lifesaver for quick prep.
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Eveline

2 years ago
Thank you for sharing your experience. This will be very helpful for future Ashtons preparing for the exam.
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Flo

2 years ago
Having just cleared the Avaya Contact Center Select Implementation and Maintenance Exam, I can confidently say that the practice questions from Pass4Success were a game-changer. There was a tricky question on the Implementation topic, specifically about the steps involved in deploying a new contact center. I wasn't sure about the sequence of steps, but I still made it through.
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Ashton

2 years ago
Definitely! Know the procedures for setting up redundancy and failover mechanisms. There were questions on designing high-availability solutions.
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Junita

2 years ago
I recently passed the Avaya Contact Center Select Implementation and Maintenance Exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the different roles and permissions in the Administration module. I wasn't entirely sure which role had the ability to modify user profiles, but I managed to pass the exam regardless.
upvoted 0 times
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Carlee

2 years ago
Just passed the Avaya Contact Center Select exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Abraham

2 years ago
Passing the Avaya Contact Center Select Implementation and Maintenance Exam was a great accomplishment for me. I utilized Pass4Success practice questions to prepare for the exam, which covered important topics like IP Office configuration steps to integrate with ACCS. One question that I recall from the exam was related to the business continuity requirements in a Campus Redundancy Environment. Despite some uncertainty, I was able to pass the exam successfully.
upvoted 0 times
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Charlesetta

2 years ago
My experience taking the Avaya Contact Center Select Implementation and Maintenance Exam was challenging but rewarding. With the assistance of Pass4Success practice questions, I was able to successfully navigate topics such as the operation and benefits of the ACCS solution. One question that I remember from the exam was about the steps required to troubleshoot the ACCS server by symptoms. Although it was a tough question, I was able to answer it correctly and pass the exam.
upvoted 0 times
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Alecia

2 years ago
Just passed the Avaya Contact Center Select exam! Key focus: Deployment scenarios. Expect questions on multi-site configurations and system requirements. Study network topologies and server sizing guidelines. Thanks to Pass4Success for the spot-on practice questions – saved me tons of prep time!
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Rene

2 years ago
I recently passed the Avaya Contact Center Select Implementation and Maintenance Exam with the help of Pass4Success practice questions. The exam covered topics such as required IP Office configuration steps to integrate with ACCS and troubleshooting the ACCS server. One question that stood out to me was related to business continuity requirements in a Campus Redundancy Environment. Despite being unsure of the answer, I managed to pass the exam.
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Free Avaya 78950X Exam Actual Questions

Note: Premium Questions for 78950X were last updated On Jul. 24, 2026 (see below)

Question #1

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

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Correct Answer: A, C

Question #2

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

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Correct Answer: D

Question #3

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

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Correct Answer: C

Question #4

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

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Correct Answer: B, D

Question #5

The administrator needs to use the IP Office Manager to change some SIP settings on the IP Office. Which two steps must be taken to make the change effective? (Choose two.)

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Correct Answer: C, D

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