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Avaya
78950X: Avaya Contact Center Select Implementation and Maintenance Exam

Avaya 78950X Exam

Certification Provider: Avaya

Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam

Number of questions in our database: 65

Exam Version: Oct. 21, 2021

78950X Exam Official Topics:

Topic 1: Explain the required IP Office configuration steps to integrate with ACCS/ Explain the operation and benefits of the ACCS solution
Topic 2: Explain the steps required to troubleshoot the ACCS server by symptoms/ Explain the business continuity requirements in a Campus Redundancy Environment
Topic 3: Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment/ Explain how to secure the links between ACCS and IP Office
Topic 4: Apply the configuration steps for outbound features using Outbound Campaign Management Tool/ Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS
Topic 5: Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state/ Apply the configuration steps for multimedia features within ACCS
Topic 6: Apply basic ACCS administration tasks and configure agent and supervisor privileges/ Explain the ACCS license assignments/ Generate and schedule reports
Topic 7: Modify the sample application using Orchestration Designer/ Describe Prompt Management component in ACCS
Topic 8: Create customized real-time display/ IP Office Configurations

Free Avaya 78950X Exam Actual Questions

The questions for 78950X were last updated On Oct. 21, 2021

Question #1

Which statement is true about the Avaya GREP tool?

AIt should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

BIt should only be used on an active system to capture real-time events.

CIt is only used to report on SIP related messages during low traffic periods.

DIt is only used during the installation phase and should not be used on an active server.

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Correct Answer: B

Question #2

Which statement is true about the Avaya GREP tool?

AIt should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

BIt should only be used on an active system to capture real-time events.

CIt is only used to report on SIP related messages during low traffic periods.

DIt is only used during the installation phase and should not be used on an active server.

Reveal Solution Hide Solution

Correct Answer: B

Question #3

Refer to the exhibit.

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

B100

C250

D500

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Correct Answer: B

Question #4

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

What is causing this problem?

ANo agents are logged into any ACCS skillsets.

BThe control directory number is not acquired.

CThe master script is not activated.

DThe IP Office Short Code is not configured under the IP Office Server node.

Reveal Solution Hide Solution

Correct Answer: A

Question #5

Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

AOne multiplicity license

BOne mobile agent license

COne voice license

DOne multimedia license

Reveal Solution Hide Solution

Correct Answer: A, C

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