Avaya Exam 78950X Topic 3 Question 53 Discussion

Actual exam question for Avaya's 78950X exam

Question #: 53
Topic #: 3

[All 78950X Questions]

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

ASkillsets are only used for reporting purposes.

BA skillset is a group of activity codes used for reporting purposes.

CA skillset is group of agents whose skills are similar.

DSkillsets are referenced in both application flows and scripts.

Show Suggested Answer

Suggested Answer: A, C, E

by Stevie at Mar 05, 2024, 09:32 AM

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7 days ago

I'm not sure about that. I think C is also true because skillsets are groups of agents with similar skills.

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11 days ago

I agree with Lili. Skillsets are used for reporting and referenced in application flows and scripts.

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13 days ago

I think the correct statements are B and D.

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