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Avaya 72301X Exam - Topic 6 Question 60 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 60
Topic #: 6
[All 72301X Questions]

When a customer calls voicemail to retrieve their messages they hear ''Hello, to access your mailbox...''

instead of the users named followed by ''please enter your password...''.

After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura

Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into

AAM.

How can this problem be fixed?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Layla at Nov 01, 2025, 05:18 AM

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Jenelle
4 days ago
D could work too, but it feels like a workaround rather than a fix.
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Lilli
9 days ago
A seems simpler, but might not cover all cases.
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Polly
14 days ago
I agree, but C could be more comprehensive. It updates multiple headers.
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Ahmed
19 days ago
I think option B is the best. It directly addresses the caller ID issue.
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Theola
25 days ago
Wait, the caller ID can mess up voicemail? That's wild!
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Merilyn
30 days ago
D) makes sense, but is it really necessary?
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Micheline
1 month ago
C) sounds complicated, not sure it’s worth it.
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Lynelle
1 month ago
I think B) is more straightforward.
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Johnna
2 months ago
Haha, I bet the person who wrote this question has dealt with this issue before.
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Eve
2 months ago
D looks good, but I'm not sure about the public-unknown-numbering part.
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Detra
2 months ago
I'd go with C. Modifying the SIP headers is the way to go.
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Helene
2 months ago
I feel like option C might be overcomplicating things. I thought the simpler solutions were usually preferred unless absolutely necessary.
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Gussie
2 months ago
A) is the quickest fix for CLID issues.
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Tu
2 months ago
Option B seems like the most straightforward solution.
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Karon
3 months ago
I’m a bit confused about the difference between options A and D. Both seem to involve changing numbering, but I can't recall the specifics.
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Artie
3 months ago
Option A is a bit too simple, I think the problem requires a more comprehensive fix.
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Scot
3 months ago
I remember practicing a similar question where we had to modify the CLID format, so I’m leaning towards option B.
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Antonio
3 months ago
I think the issue is definitely related to the Caller ID not being sent correctly, but I'm not sure which option directly addresses that.
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Brent
3 months ago
This is a good one. I'd start by verifying the trunk group configuration and then look at the AAM web GUI options to see if I can find a caller ID modification rule that fits the problem.
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Brittni
4 months ago
I think option C might be the best solution. Configuring a DigitConversionAdapter in Session Manager to update the CLID format seems like the most comprehensive fix.
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Izetta
4 months ago
Hmm, I'm a bit confused. Is the issue with the trunk group configuration or the Caller ID format? I'm not sure if option A or D is the right approach here.
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Dean
4 months ago
Okay, the key here is that the Caller ID is not being sent correctly to AAM. I think option B might be the way to go - using the AAM web GUI to create a caller ID modification rule.
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Francisca
4 months ago
This seems like a tricky one. I'll need to carefully review the options and think through the troubleshooting steps.
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