When a customer calls voicemail to retrieve their messages they hear ''Hello, to access your mailbox...''
instead of the users named followed by ''please enter your password...''.
After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura
Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into
AAM.
How can this problem be fixed?
Lai
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