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  • 72301X: Avaya Aura Communication Applications Support Certified Exam

Avaya 72301X Exam Questions

Exam Name: Avaya Aura Communication Applications Support Certified Exam
Exam Code: 72301X
Related Certification(s): Avaya Certified Support Specialist ACSS Certification
Certification Provider: Avaya
Actual Exam Duration: 90 Minutes
Number of 72301X practice questions in our database: 95 (updated: Oct. 01, 2026)
Expected 72301X Exam Topics, as suggested by Avaya :
  • Topic 1: Identify the tools to troubleshoot Call Park and Page/ Identify tools to troubleshoot Branch Survivability
  • Topic 2: Identify the key configuration steps for AES/ Describe the key configuration steps for Internet Friendly Gateway
  • Topic 3: Describe the call flow for Call Park and Page/ Identify how to verify and troubleshoot Branch Survivability
  • Topic 4: Describe tools and logs to troubleshoot AES/ Explain the Branch Survivability and its configuration to achieve Survivability
  • Topic 5: Communication Applications Architecture/ Describe the tools to troubleshoot Avaya Aura® Web Gateway (AAWG) and WebRTC Call issues
  • Topic 6: Troubleshooting Avaya Communication Applications/ Identify how to verify and troubleshoot current system status on AES
  • Topic 7: Describe the SIP Messages Sequence for Avaya Presence Services/ Describe the call flow when Branch Survivability is active and explain the AES call flows
  • Topic 8: Communication Applications Troubleshooting Tools and Techniques/ Describing the function and configuration of Avaya Presence Service with Avaya Breeze®
  • Topic 9: Describe the call flows for SIP Trunking and Remote Worker/ Identify how to enable and capture logs to troubleshoot Avaya Breeze® and Presence
  • Topic 10: Describe troubleshooting tools and techniques for Internet Friendly Gateway/ Identify the call flow for Avaya Spaces Extension
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Jeffrey Turner

21 days ago
Service Configuration and Deployment I encountered questions that presented mismatched configuration settings between elements and asked which compatibility or template parameter caused a failure to register. Memorize common default values, template inheritance behavior, and how version mismatches affect interoperability so you can spot configuration drift quickly.
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Cynthia Johnson

27 days ago
I found the Avaya communication applications troubleshooting section very practical, and running through a checklist of symptoms, isolation, and verification kept me from guessing and helped me pass. The exam rewarded a methodical approach more than deep feature trivia.
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Anthony Murphy

2 months ago
Troubleshooting Avaya Communication Applications many questions are scenario-driven, asking which diagnostic step to take first when a service fails or calls drop intermittently, and they test reasoning more than rote facts. Know the typical sequence check service status, review relevant logs, reproduce the issue, then escalate to packet captures, a colleague of mine passed by focusing on that logical approach and found the practice exams very close to real scenarios.
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Paul Bell

2 months ago
Call flow questions came down to understanding signaling steps and where failures typically occur, and building a few end to end call flow notes helped me stay consistent during the exam and pass. I focused on why a call breaks rather than just where it breaks.
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Michael Adams

3 months ago
expect multi-step scenarios where a missing RTP path or a misrouted SIP INVITE is hidden in a flow diagram and you must identify the problematic leg. Walk through common call scenarios step by step, learn SIP headers and SDP negotiation, and rehearse mapping protocol messages to expected media behavior.
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Linda Walker

3 months ago
Troubleshooting scenarios were the trickiest, especially choosing the right tool and interpreting logs quickly, so I practiced with real traces and got comfortable with common error patterns before test day and passed. Time management improved once I stopped overthinking the first plausible answer.
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Adam Baker

4 months ago
Communication Applications Troubleshooting Tools and Techniques you may get log-analysis questions showing snippets from system logs or trace captures and be asked to identify the correlation ID or the next useful diagnostic command. Practice reading timestamps, correlating messages across components, and using traces to follow a session end-to-end.
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Carol Turner

4 months ago
The 72301X exam leaned heavily on architecture and how components interact, so diagramming Aura application roles and dependencies made the questions feel straightforward and I passed on my first attempt. Knowing what each service does mattered more than memorizing definitions.
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Karen Howard

5 months ago
Communication Applications Architecture expect diagram-based questions asking which component handles signaling versus media in a given deployment and how redundancy is achieved, I saw a few that required choosing the best HA design for a congested site. Study topology diagrams, SIP trunk behavior, and HA/failover sequences to visualize where failures manifest, I passed the exam and appreciated how concise practice questions helped, thanks Pass4Success for a solid question set that sped my prep.
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Matthew Morgan

5 months ago
Heads-up the most confusing part for me was correlating SIP call flows with application logs and CDRs. Practicing drawing timelines from traces really helped during the exam.
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Jeffrey Nelson

5 months ago
Interestingly the scenario questions required tracing events across multiple nodes so practice cross-referencing timestamps between SIP traces and application logs.
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Paul Perez

5 months ago
Honestly studying specific 72301X call flow diagrams and practicing reading packet captures made the SIP session timer and re-INVITE questions manageable.
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Jason Rogers

4 months ago
Sometimes the answers leaned toward practical troubleshooting steps rather than protocol theory, so know which logs to pull first.
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Barbara Flores

5 months ago
During troubleshooting-style items I found that naming the likely failing component out loud helped me decide whether it was signaling, routing, or media related.
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Adam Ramirez

4 months ago
Remember that Avaya setups often have subtle config mismatches like codec negotiation or SRV records which the exam scenarios hint at through small log entries.
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Iluminada

6 months ago
Passing the Avaya Aura exam was a proud moment, and Pass4Success practice tests were instrumental. Tip: Familiarize yourself with the exam format and question types.
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Mignon

6 months ago
Confidence is key when tackling the Avaya Aura exam, and pass4success practice exams helped me get there. Remember to practice active listening during the test.
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Alida

6 months ago
I passed the Avaya Aura Communication Applications Support Certified Exam, and the practice questions from Pass4Success were a big help. One question that was tricky asked about Communication Applications Troubleshooting Tools and Techniques, specifically which tool is best for analyzing SIP messages. I wasn't completely confident but still managed to pass.
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Rebbeca

6 months ago
My hands trembled and I questioned my readiness. pass4success organized the material into practical tips and realistic simulations, which turned my nerves into steady focus. Stay persistent; success is within reach for you too.
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Merilyn

7 months ago
I found the QoS and media bandwidth topics tough; Pass4Success practice questions framed the bandwidth calculations in a practical way.
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Percy

7 months ago
Feeling relieved after passing the Avaya Aura exam, thanks to the realistic pass4success practice questions. My advice? Revise your weak areas relentlessly.
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Hoa

7 months ago
pass4success practice tests were a game-changer for me. Stay focused on the key topics, and don't forget to review the exam blueprint thoroughly.
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Lisha

8 months ago
Passed with confidence! Thanks to Pass4Success. Know your Avaya Aura Session Manager capacity planning. Expect questions on sizing and performance optimization.
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Tracey

8 months ago
Troubleshooting SIP signaling questions felt endless. The practice exams exposed hidden traps and the step-by-step debugging flow helped me pass.
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Melodie

8 months ago
Session management and timer controls in Communication Applications gave me headaches. Pass4Success drills helped me recognize the trickiest timing nuances.
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Monroe

8 months ago
Certification in hand! Pass4Success questions were spot-on. Be prepared for questions on Avaya Aura Communication Manager (CM) survivability features. Understand Enterprise Survivable Servers (ESS) setup.
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Donette

8 months ago
Aced it! Pass4Success materials were crucial. Expect scenario-based questions on Avaya Aura Experience Portal (AAEP) speech recognition configuration. Study up on grammar files.
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Cary

9 months ago
Credentialing and security policy questions were a maze. The practice exams highlighted the precise syntax and sequence you need, which was a game changer.
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Hui

9 months ago
Cleared the Avaya Aura Communication Applications Support Certified Exam! The Pass4Success practice questions really helped. There was a question on Communication Applications Architecture that asked about the function of the Media Server in the architecture. I had to recall the details but got it right.
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Aleta

9 months ago
Handling survivability and redundancy questions was brutal. Pass4Success practice prepared me by simulating real-life failure scenarios and recovery steps.
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Zena

9 months ago
I just passed the Avaya Aura Communication Applications Support Certified Exam. The practice questions from Pass4Success were invaluable. One question that gave me pause was about Troubleshooting Avaya Communication Applications, specifically how to use the Avaya Diagnostic Server for troubleshooting. I wasn't entirely sure but managed to pass.
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Noel

10 months ago
The hardest topic was Avaya Aura Communications Applications integration points; the practice tests broke down each integration step clearly and showed common pitfalls.
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Ettie

10 months ago
Successfully passed the Avaya Aura Communication Applications Support Certified Exam! The Pass4Success practice questions were spot on. There was one question about Call Flows that asked about the role of the SIP Proxy in the call setup process. I had to think twice but got it right eventually.
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Cathern

10 months ago
I started out jittery before the exam, doubting I could recall everything. Pass4Success gave me structured practice, clear explanations, and a real confidence boost that carried me through. You've got this—believe in your prep and own the test room.
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Pearlie

10 months ago
I struggled with call routing topology questions. Pass4Success practice helped me map routes quickly and understand the exact configuration order.
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Aleta

11 months ago
Passing the Avaya Aura Communication Applications Support Certified Exam was a breeze with Pass4Success practice exams. My top tip? Manage your time wisely and don't get bogged down in any one section.
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Elly

11 months ago
I passed the Avaya Aura Communication Applications Support Certified Exam, and the Pass4Success practice questions were incredibly useful. One question that stumped me was about Communication Applications Troubleshooting Tools and Techniques, specifically which tool is best for monitoring RTP streams. I wasn't sure but managed to pass.
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Ernest

11 months ago
The toughest part for me was mastering the Avaya Aura Messaging handling scenarios; the tricky question formats kept throwing me off until Pass4Success practice exams drilled through the logic and edge cases.
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Amber

12 months ago
Successfully certified! Thanks to Pass4Success. Be ready to troubleshoot Avaya Aura Messaging unified messaging features. Know how to diagnose email integration issues.
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Dominque

12 months ago
Passed the exam! Pass4Success prep was invaluable. Expect questions on Avaya Aura Application Enablement Services (AES) security features. Focus on certificate management and encryption.
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Matilda

12 months ago
Just cleared the Avaya Aura Communication Applications Support Certified Exam! The practice questions from Pass4Success were a great help. There was a question about Communication Applications Architecture, particularly the role of the Session Border Controller. I had to recall the specifics but got it right.
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Zana

1 year ago
I passed the Avaya Aura Communication Applications Support Certified Exam with the help of Pass4Success practice questions. One question that was difficult asked about Troubleshooting Avaya Communication Applications, specifically how to use the System Manager for troubleshooting. I wasn't entirely sure but managed to pass.
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Erinn

1 year ago
Exam success! Pass4Success really came through. Know your Avaya Breeze Snap-in deployment procedures. You'll likely see questions on Snap-in lifecycle management.
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Rashida

1 year ago
Avaya certification achieved! Huge thanks to Pass4Success for the relevant practice material. Made all the difference!
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Carman

1 year ago
Passed the Avaya Aura Communication Applications Support Certified Exam! The Pass4Success practice questions were very helpful. There was a question on Call Flows that asked about the sequence of H.323 messages during a call setup. I had to think hard but got it right.
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Celestine

1 year ago
Made it through! Pass4Success questions were a great help. Be prepared to explain Avaya Aura Media Server (MS) clustering and load balancing concepts.
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Olen

1 year ago
Aced the Avaya Aura exam! Pass4Success, you guys rock! Your practice questions were invaluable.
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Jolene

1 year ago
Certification achieved! Pass4Success materials were spot-on. Expect to see questions on Avaya Aura System Manager user management and role-based access control.
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Eleni

1 year ago
Passed with flying colors! Thanks to Pass4Success. Be ready for questions on Avaya Aura Presence Services federation. Understand how to set up connections with other presence systems.
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Carma

1 year ago
Just became Avaya Certified! Pass4Success, your questions were spot-on. Made my prep time so much more efficient!
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Lore

1 year ago
Exam conquered! Pass4Success prep was key. Know your Avaya Aura Session Border Controller (SBC) security features. Expect questions on access control lists and media encryption.
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Martina

1 year ago
Passed the Avaya exam with ease! Pass4Success, your prep material was worth every penny. Thanks a ton!
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Odette

2 years ago
Successfully certified! Pass4Success questions were invaluable. Be prepared to troubleshoot Avaya Aura Communication Manager (CM) trunk issues. Study your SIP and H.323 configurations.
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Arthur

2 years ago
Avaya Aura certification done! Pass4Success, your practice tests were a game-changer. Couldn't be more thankful!
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Janine

2 years ago
Certification in the bag! Pass4Success materials were crucial. Expect questions on Avaya Aura Experience Portal (AAEP) reporting features. Know how to interpret call logs and analytics.
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Adelina

2 years ago
Passed with confidence! Thanks to Pass4Success. Be ready to explain Avaya Aura Messaging IMAP and SMTP integration. You'll likely see configuration scenarios.
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Nikita

2 years ago
Nailed the Avaya Certified exam! Pass4Success questions were right on point. Saved me weeks of studying!
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Cornell

2 years ago
Made it through! Pass4Success prep was spot-on. Know your Avaya Aura Application Enablement Services (AES) high availability configurations – expect some detailed questions here.
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Tamekia

2 years ago
Exam success! Pass4Success really delivered. Be prepared for questions on Avaya Breeze deployment models and application installation procedures.
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Staci

2 years ago
Successfully cleared the Avaya Aura exam today. Pass4Success, you're a gem for providing such accurate prep material!
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Laura

2 years ago
I successfully passed the Avaya Aura Communication Applications Support Certified Exam, thanks to the practice questions from Pass4Success. One challenging question was about Communication Applications Troubleshooting Tools and Techniques, specifically which tool is best for capturing network packets. I wasn't sure but managed to pass.
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Graciela

2 years ago
Certified at last! Pass4Success questions were a great help. Expect to troubleshoot Avaya Aura Media Server (MS) issues. Know your codec and media resource allocation.
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Sharika

2 years ago
Passed the exam! Pass4Success materials were key. Study up on Avaya Aura System Manager backup and restore procedures – you'll probably see a scenario on this.
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Estrella

2 years ago
Avaya Certified status achieved! Pass4Success made it possible with their relevant practice questions. Thank you!
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Erick

2 years ago
Just passed the Avaya Aura Communication Applications Support Certified Exam! The Pass4Success practice questions were essential. There was a question about Communication Applications Architecture, particularly the function of the Communication Manager in the architecture. I had to recall the details but got it right.
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Elbert

2 years ago
Certification achieved! Thanks, Pass4Success. Be ready to explain Avaya Aura Presence Services architecture and its integration with other Avaya Aura components.
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Viola

2 years ago
I passed the Avaya Aura Communication Applications Support Certified Exam, and the practice questions from Pass4Success were a big help. One question that was tricky asked about Troubleshooting Avaya Communication Applications, specifically how to use traceSM for troubleshooting SIP issues. I wasn't completely confident but still managed to pass.
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Remedios

2 years ago
Exam conquered! Pass4Success prep was invaluable. Expect questions on Avaya Aura Session Manager configuration. Focus on session routing and SIP entity setup.
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Bev

2 years ago
Passed my Avaya exam with flying colors! Pass4Success prep was key. So grateful for their efficient study materials.
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Novella

2 years ago
Cleared the Avaya Aura Communication Applications Support Certified Exam! The Pass4Success practice questions really helped. There was a question on Call Flows that asked about the role of the Media Gateway in the call setup process. I had to think twice but got it right eventually.
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Minna

2 years ago
Successfully certified! Pass4Success questions were spot on. Know your Avaya Aura Communication Manager (CM) administration commands – you'll likely see some command-line interface questions.
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Tran

2 years ago
I just passed the Avaya Aura Communication Applications Support Certified Exam. The practice questions from Pass4Success were invaluable. One question that gave me pause was about the different Communication Applications Troubleshooting Tools and Techniques, specifically which tool is best for analyzing call logs. I wasn't entirely sure but managed to pass.
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Latricia

2 years ago
Avaya Aura cert in the bag! Pass4Success questions were eerily similar to the real thing. Highly recommend!
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Azzie

2 years ago
Aced the exam! Pass4Success materials were a lifesaver. Be prepared for questions on Avaya Aura Experience Portal (AAEP) call flow design. Practice creating simple IVR applications.
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Kimbery

2 years ago
Successfully passed the Avaya Aura Communication Applications Support Certified Exam! The Pass4Success practice questions were spot on. There was one question about Communication Applications Architecture that asked about the role of Session Manager in the overall architecture. I had to recall the specifics but got it right in the end.
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Darci

2 years ago
Passed with flying colors! Pass4Success really came through. Make sure you can troubleshoot Avaya Aura Messaging voicemail issues – expect scenario-based questions on this topic.
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Dottie

2 years ago
I passed the Avaya Aura Communication Applications Support Certified Exam, thanks to the practice questions from Pass4Success. One challenging question asked about the steps involved in Troubleshooting Avaya Communication Applications, particularly how to isolate issues in a multi-node environment. I wasn't 100% sure, but I managed to answer it correctly.
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Colton

2 years ago
Wow, aced the Avaya Certified exam! Pass4Success materials were a lifesaver. Couldn't have done it without them.
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Vincent

2 years ago
Exam success! Kudos to Pass4Success for the prep materials. Watch out for questions on Avaya Aura Application Enablement Services (AES) APIs. Understanding their integration with third-party applications is crucial.
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Maddie

2 years ago
Just cleared the Avaya Aura Communication Applications Support Certified Exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question on Call Flows, specifically about the sequence of SIP messages during a call setup. I had to think hard about the correct order but eventually figured it out.
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Cyndy

2 years ago
Just passed the Avaya Aura Communication Applications Support exam! Thanks to Pass4Success for the spot-on practice questions. Be ready for scenarios on Avaya Aura Messaging installation – know your hardware requirements inside out.
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Cordelia

2 years ago
I recently passed the Avaya Aura Communication Applications Support Certified Exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the specific tools used in Communication Applications Troubleshooting. I wasn't entirely sure which tool was best for monitoring SIP traffic, but I managed to get through it.
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Murray

2 years ago
Just passed the Avaya Aura exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Justine

2 years ago
Passing the Avaya Aura Communication Applications Support Certified Exam was a great achievement for me, and I owe a lot of credit to Pass4Success practice questions. The topics on the exam, such as troubleshooting Call Park and Page, were quite challenging, but with the help of the practice questions, I was able to navigate through them successfully. One question that I recall was related to identifying the tools for troubleshooting Branch Survivability, which I had studied but was unsure of the specifics. However, I was able to make an educated guess and pass the exam with flying colors.
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Lisbeth

2 years ago
My exam experience was quite intense, especially when it came to identifying the tools to troubleshoot Branch Survivability. Pass4Success practice questions really helped me understand the key steps needed to troubleshoot this feature effectively. One question that I remember was about the key configuration steps for Internet Friendly Gateway, which I had reviewed but was a bit unsure about. Despite my uncertainty, I managed to answer the question correctly and pass the exam.
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Coleen

2 years ago
Successfully cleared the Avaya Aura exam in record time, thanks to Pass4Success's focused study materials. Highly recommended!
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Andra

2 years ago
Aced the Avaya Certified exam today! Pass4Success's materials were invaluable. Grateful for the relevant practice questions.
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Vilma

2 years ago
I recently passed the Avaya Aura Communication Applications Support Certified Exam and I found the questions related to troubleshooting Call Park and Page very challenging. Thanks to Pass4Success practice questions, I was able to familiarize myself with the tools needed to troubleshoot these features. One question that stood out to me was about identifying the key configuration steps for AES, which I had studied but was unsure of the exact details. Thankfully, I was able to recall the information and pass the exam.
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Dante

2 years ago
Thrilled to have passed the Avaya Aura Communication Applications Support exam! Pass4Success made my prep efficient and effective.
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Jeannetta

2 years ago
Pass4Success's exam questions were a lifesaver! Passed the Avaya Certified exam with flying colors. Thank you!
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Josefa

2 years ago
Just passed the Avaya Aura exam! Pass4Success's practice questions were spot-on. Thanks for helping me prepare so quickly!
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Tiffiny

3 years ago
Thanks to Pass4Success for their exam prep materials! The exam included questions on Avaya Aura Application Enablement Services. Know how to integrate third-party applications and troubleshoot AES connectivity. Familiarize yourself with AES architecture and APIs.
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Free Avaya 72301X Exam Actual Questions

Note: Premium Questions for 72301X were last updated On Oct. 01, 2026 (see below)

Question #1

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

Reveal Solution Hide Solution
Correct Answer: A

Documents/5_Why_Root_Cause_Corrective_Actions.pdf

Question #2

A customer calls Avaya support because their 3rd party SIP telephones are not working. Support is able to confirm that the telephones are not supported and do not integrate with Communication Manager or Session Manager.

Which two pre-implementation steps were omitted? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: B, D

Question #3

A customer called in stating that none of their users can IM or see each other's Presence. After

troubleshooting you discover that default gateway of the Avaya Breeze SM100 has the wrong IP Address in the configuration.

Where would you go to correct this problem?

Reveal Solution Hide Solution
Correct Answer: A

Question #4

Refer to the exhibit.

Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

Based on this information, what is and is not working?

Reveal Solution Hide Solution
Correct Answer: A

Communication Manager is working because can make calls out successfully, SBCE is partially working * Notice that the FROM header is an IP address instead of a domain name = avava.com. CM needs to see domain name. IP address to domain conversion is performed by Topology Hiding.


Question #5

What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: A, B

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