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Avaya 72301X Exam - Topic 3 Question 67 Discussion

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.Which tool was used, and which symptoms were visible that pointed to this issue?
D) traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
A) List trace; PPM requests were going to Avaya Aura Session Manager instead of the PPM server
B) traceSM; SIP requests were going to Avaya Aura Session Manager instead of SBCE
C) traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura Communication Manager

Avaya 72301X Exam - Topic 3 Question 67 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 67
Topic #: 3
[All 72301X Questions]

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

Show Suggested Answer Hide Answer
Suggested Answer: D

https://documentation.avaya.com/es-LA/bundle/AdministeringAvayaSBCE_r7.2.2/page/TraceSBC-Command.html


by Michel at May 16, 2026, 06:53 AM

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Fernanda
1 month ago
I remember something about using list trace for checking PPM configurations. It seems like A could be the right answer since it mentions PPM requests going to the wrong server.
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