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Avaya Exam 72301X Topic 2 Question 44 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 44
Topic #: 2
[All 72301X Questions]

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.

Which tool was used, and which symptoms were visible that pointed to this issue?

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Suggested Answer: B

by Rodolfo at Oct 18, 2024, 10:38 PM

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Elza
3 months ago
Hey, did you hear about the SBCE that got struck by lightning? Talk about a wild ride! Anyway, I'm pretty sure option D is the right answer here. Can't wait to ace this exam!
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Candida
2 months ago
Fingers crossed for a good result!
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Tambra
2 months ago
I agree, let's hope we both ace the exam!
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Leeann
2 months ago
Yeah, option D seems like the correct answer to me too.
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Tu
2 months ago
I heard about that lightning strike, crazy stuff!
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Lorean
4 months ago
Gotta love those lightning strikes, am I right? But seriously, this sounds like a pretty straightforward case. I'm going with option D as well. Tracesbc with PPM debugging enabled is the way to go.
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Gabriele
4 months ago
Wow, a lightning strike, huh? That's some serious hardware damage. But hey, at least the support team was able to pinpoint the issue. Option D seems like the way to go.
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Tenesha
3 months ago
User 2: Yeah, it's lucky they were able to figure out the issue with the PPM.
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Joseph
3 months ago
User 1: Lightning strikes can cause a lot of damage.
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Izetta
4 months ago
Hmm, interesting. The fact that the remote worker users couldn't see their feature buttons is a pretty clear indication that something's wrong with the PPM configuration. I'm going to go with option D on this one.
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Ciara
4 months ago
Okay, so the SBCE was damaged due to a lightning strike and PPM was misconfigured. I think traceSBC with PPM debugging enabled is the right tool here, as the symptoms indicate that the PPM requests were going to the Utility Server instead of the Session Manager.
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Mari
4 months ago
I'm not sure, but I think traceSBC with PPM debugging enabled could also be a possible answer. It's important to make sure the PPM requests are going to the right server.
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Maryrose
4 months ago
I agree with Alyce. It makes sense that misconfigured PPM would cause the remote worker users to not see their feature buttons.
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Alyce
4 months ago
I think the correct answer is A) List trace; PPM requests were going to Avaya Aura Session Manager instead of the PPM server.
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