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Avaya 6210 Exam - Topic 3 Question 113 Discussion

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
B) OD allows you to view real-time statistics for each skillset. and C) OD applications can provide call routing, such as skill-based routing. and D) OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
A) OD application steps can include call treatments, such as music or ringback.

Avaya 6210 Exam - Topic 3 Question 113 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 113
Topic #: 3
[All 6210 Questions]

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

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Suggested Answer: B, C, D

by Cherry at May 06, 2026, 12:37 AM

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Nydia
1 month ago
I think C is correct because skill-based routing was a big topic in our last review session.
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Garry
1 month ago
I'm not entirely sure about B; I feel like we practiced something similar, but I can't recall if OD shows real-time stats for skillsets.
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Virgilio
1 month ago
I remember that OD can definitely handle call treatments like music or ringback, so I think A is true.
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