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Avaya Aura Contact Center Implementation Exam
Certification Provider: Avaya
Exam Name: Avaya Aura Contact Center Implementation Exam
Number of questions in our database: 124
Exam Version: Apr. 13, 2024
Exam Official Topics:
- Topic 1: Implement the Avaya Aura? Contact Center (AACC) High Availability solution/ Contact Center (AACC) components, features, and functions
- Topic 2: Describe how to troubleshoot Agent Workstations using the CCT Reference Client/ How to install and configure the Orchestration Designer software from CCMA
- Topic 3: Implement the Avaya Aura? Media Server (AAMS) High Availability solution/ Product licensing requirements for the Avaya Aura? Contact Center (AACC) installation
- Topic 4: How to perform an Avaya Aura? Contact Center (AACC) HA Active/Standby Switchover test/ Implement the Avaya Aura? Media Server (AAMS) non-HA solution
- Topic 5: Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD)/ Identify the Avaya Aura? Contact Center (AACC) Post-Installation tasks
- Topic 6: Describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics/ Configure the software required for Agent Workstations
- Topic 7: Install Avaya Aura? Contact Center (AACC) and configure the Avaya Aura? Ignition Wizard/ Explain how to perform a database backup and restore database files
- Topic 8: Avaya Aura? Media Server (AAMS) options for Avaya Aura? Contact Center (AACC) SIP-enabled installations/ Troubleshoot an Avaya Aura? Contact Center (AACC) installation
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Free Avaya Avaya Aura Contact Center Implementation Exam Exam Actual Questions
The questions for Avaya Aura Contact Center Implementation Exam were last updated On Apr. 13, 2024
Question #1
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
Correct Answer:
C
Question #2
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
Correct Answer:
B
Question #3
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?
Correct Answer:
D
Question #4
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
Correct Answer:
B
Question #5
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
Correct Answer:
D
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