ATD CPTD Exam - Topic 2 Question 15 Discussion

Actual exam question for ATD's CPTD exam

Question #: 15
Topic #: 2

[Professional Capability]

A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?

AResearch how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids

BCollect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them

CResearch how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct

DCollect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning

Show Suggested Answer

Suggested Answer: B

by Oliva at Jan 05, 2026, 05:16 AM

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Louisa

25 days ago

D is important for context, but not as focused on learners.

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Reena

1 month ago

A is solid too, but it feels too technical.

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Frederick

1 month ago

I agree, B helps connect with employees.

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India

1 month ago

I think option B is the best. Understanding fears is key.

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Marget

2 months ago

C is solid too, but it might miss the personal touch.

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Adela

2 months ago

Totally with B! It's all about making them feel comfortable.

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Avery

2 months ago

Really? I doubt employees will open up about their fears.

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Felix

2 months ago

I think A is more practical, job aids are super helpful.

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Sheridan

2 months ago

B seems like the best option, understanding their fears is key!

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Britt

2 months ago

Potential barriers to learning? I'm just hoping they don't fall asleep during the training!

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Dion

3 months ago

Verifying with subject matter experts is crucial to ensure the content is accurate.

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Martin

3 months ago

Gotta love those job aids! Screenshots are the way to go.

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Rana

3 months ago

Option B seems the most comprehensive approach to designing a learner-centered course.

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Alida

4 months ago

I think option D is interesting, but it seems more focused on organizational expectations rather than the learners themselves. I'm not sure if that's the best way to prepare.

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Erasmo

4 months ago

I feel like option C could work, but I'm not confident if verifying with subject matter experts is always necessary.

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Ilene

4 months ago

I'm not entirely sure, but I think outlining the training in a logical order is important too. That sounds like what we practiced in our last session.

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Rikki

4 months ago

I remember we discussed the importance of understanding employees' current roles before introducing new tools. I think option B might be the best approach.

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Selma

4 months ago

I think option B is the way to go. Understanding the employees' current roles and how the software will impact them, as well as their fears and concerns, is crucial for designing a course that will actually meet their needs. The other options seem too focused on the software rather than the learners.

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Van

4 months ago

I'd go with option D. Knowing what the organization expects and potential learning barriers will help me tailor the training to be as effective as possible for the employees. The other options seem to focus more on the software itself rather than the learners.

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Micah

5 months ago

Option A seems like a good starting point - getting familiar with the software and outlining the training in a logical order. But I agree that understanding the employees' needs and concerns is also really important for a learner-centered course.

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Desmond

5 months ago

I'm a bit confused on this one. There are a lot of different factors to consider, like the software functionality, the organizational expectations, and the learning barriers. I'm not sure which one is the best approach.

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Oretha

5 months ago

I think option B is the best approach. It's important to understand the employees' current work and how the software will impact them, as well as their concerns, in order to create a truly learner-centered course.

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Ilda

15 days ago

Yes, knowing how it impacts their work makes a big difference.

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Rosina

20 days ago

I agree, understanding their fears is crucial!

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