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You are a job coach for a 51-year-old male who has a cognitive disability. You decide to perform a site check to see how he has been doing at his job at a diner. When you arrive, you learn from his manager that he has been rude to customers lately. Which of the following is the LEAST appropriate response?
Suggested Answer: C
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33 comments · newest first
JE
Jeniffer
10 months ago
I feel like understanding the root cause is key, so A is best!
MI
Mignon
11 months ago
Option B seems a bit off too, treating him like everyone else might not help.
EL
Elke
11 months ago
Wait, why would you want to embarrass him in front of others?
BL
Blair
11 months ago
Totally agree, discussing it publicly just adds pressure.
KR
Kristine
11 months ago
I think option D is definitely the worst choice.
YV
Yvette
12 months ago
I think option A is good because it shows empathy, but I’m not sure if B or D is worse. They both seem problematic in different ways.
KI
Kimberely
12 months ago
I practiced a similar question where observing behavior was key, so I think option C makes sense, but I'm not confident about the others.
MI
Mi
12 months ago
I'm not entirely sure, but I feel like asking the manager about discipline in option B could be seen as undermining the situation.
CH
Chery
1 year ago
I remember discussing how important it is to address issues privately, so I think option D is definitely the least appropriate response.
CL
Clarinda
1 year ago
I think the key here is to avoid making the situation worse for the client. Treating him the same as other employees when he has a cognitive disability might not be the best approach. I'd lean towards trying to understand what's going on and work with him and the manager to find a solution.
CA
Carmen
1 year ago
Discussing this publicly with the client's coworkers and manager doesn't seem very considerate of his disability or the sensitive nature of the situation. I'd want to handle this discreetly and focus on supporting him rather than calling him out in front of others.
BA
Barney
1 year ago
Hmm, this is a tricky one. I want to make sure I understand the context fully before deciding on the best approach. Speaking with the client privately to understand the root cause seems like the most appropriate first step, but I'll need to think through the other options carefully.
TA
Tanja
1 year ago
This seems like a pretty straightforward question. I'd focus on the key details - the client has a cognitive disability and has been rude to customers, so the goal is to find the least appropriate response. I'd eliminate the options that don't seem to address the situation sensitively.
DE
Derick
1 year ago
Hmm, the information about revenues staying constant and interest costs not changing is helpful, but I'm still a bit unsure how to approach this. I'll need to think it through carefully.
LI
Lizette
1 year ago
The question mentions that Harold wants to only allow FTP-PUT, so I believe an application-level proxy firewall would be the most suitable choice to handle that level of granular control.
WI
Willetta
1 year ago
Ugh, I'm drawing a blank on the specifics of cloud security responsibilities. I'll have to guess on this one and hope for the best.
HU
Huey
1 year ago
Haha, I bet if I chose D, my job coach would give me a stern talking-to too. That's a surefire way to get yourself in trouble.
CL
Claudia
1 year ago
C) Observe him as he is working to identify the situations that occur before he acts inappropriately.
HA
Hana
1 year ago
B) Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.
NO
Nobuko
1 year ago
A) Speak with him to try and determine what factors may be causing this behavior
LA
Lavina
1 year ago
B sounds like a good approach too. Encouraging the manager to treat him the same as everyone else is important for maintaining his dignity.
SA
Samuel
1 year ago
C) Observe him as he is working to identify the situations that occur before he acts inappropriately.
SH
Shaniqua
1 year ago
B) Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.
BL
Blair
1 year ago
A) Speak with him to try and determine what factors may be causing this behavior
OC
Ocie
1 year ago
I'd go with A. Talking to him one-on-one to understand what's going on is the best way to address this sensitively and help him improve his behavior.
AL
Alyce
1 year ago
User: I'd go with A. Talking to him one-on-one to understand what's going on is the best way to address this sensitively and help him improve his behavior.
AL
Aleta
1 year ago
C) Observe him as he is working to identify the situations that occur before he acts inappropriately.
DI
Dierdre
1 year ago
B) Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.
SA
Salome
1 year ago
A) Speak with him to try and determine what factors may be causing this behavior
HI
Hillary
1 year ago
Option D? Seriously? Publicly discussing it with him in front of everyone? That's just going to embarrass him and make the situation even worse.
ER
Eric
1 year ago
I believe option A is the best choice, to understand the root cause of his behavior.
PA
Paris
1 year ago
I agree, discussing it publicly could embarrass him.
SA
Salley
2 years ago
I think the least appropriate response is D.