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APSE Exam CESP Topic 3 Question 16 Discussion

Actual exam question for APSE's CESP exam
Question #: 16
Topic #: 3
[All CESP Questions]

You are a job coach for a 51-year-old male who has a cognitive disability. You decide to perform a site check to see how he has been doing at his job at a diner. When you arrive, you learn from his manager that he has been rude to customers lately. Which of the following is the LEAST appropriate response?

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Suggested Answer: C

by Staci at Jul 01, 2024, 01:54 PM

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Huey
30 days ago
Haha, I bet if I chose D, my job coach would give me a stern talking-to too. That's a surefire way to get yourself in trouble.
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Nobuko
15 days ago
A) Speak with him to try and determine what factors may be causing this behavior
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Lavina
1 months ago
B sounds like a good approach too. Encouraging the manager to treat him the same as everyone else is important for maintaining his dignity.
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Samuel
2 days ago
C) Observe him as he is working to identify the situations that occur before he acts inappropriately.
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Shaniqua
9 days ago
B) Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.
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Blair
19 days ago
A) Speak with him to try and determine what factors may be causing this behavior
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Ocie
1 months ago
I'd go with A. Talking to him one-on-one to understand what's going on is the best way to address this sensitively and help him improve his behavior.
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Aleta
16 days ago
C) Observe him as he is working to identify the situations that occur before he acts inappropriately.
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Dierdre
18 days ago
B) Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.
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Salome
1 months ago
A) Speak with him to try and determine what factors may be causing this behavior
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Hillary
1 months ago
Option D? Seriously? Publicly discussing it with him in front of everyone? That's just going to embarrass him and make the situation even worse.
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Eric
2 months ago
I believe option A is the best choice, to understand the root cause of his behavior.
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Paris
2 months ago
I agree, discussing it publicly could embarrass him.
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Salley
2 months ago
I think the least appropriate response is D.
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