APMG-International Change-Management-Foundation Exam - Topic 1 Question 16 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam

Question #: 16
Topic #: 1

[All Change-Management-Foundation Questions]

Which action is an appropriate change management response to people in the early stages of a change cure?

AInterpret emotions as evidence of poor change management

BBe clear about the losses that people will experience

CDelay communication until all the details are known

DAccept that everyone will eventually work their way through the curve

Show Suggested Answer

Suggested Answer: B

The change curve is a model that describes the typical emotional stages that people go through when they face a change. The early stages of the change curve are characterized by shock, denial, anger, and frustration. To help people through these stages, change leaders should be clear about the losses that people will experience and acknowledge their feelings and concerns. The other options are not appropriate responses, as they would either ignore or dismiss people's emotions or create more uncertainty and confusion. Reference: https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2018%20-%20v1.0.pdf (page 11)

by Marvel at Feb 11, 2024, 03:02 PM

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Mel

3 months ago

Wait, people actually think everyone will just get through it? Really?

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Daisy

3 months ago

A is just wrong; emotions are part of the process.

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Dorcas

4 months ago

Totally agree with B! People need to know what to expect.

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Sylvie

4 months ago

Not sure if delaying communication is a good idea...

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Lashawnda

4 months ago

B is definitely the way to go!

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Markus

4 months ago

I recall a practice question where delaying communication was seen as a bad idea, so I think option C is definitely not the right choice here.

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Gertude

4 months ago

I feel like option D might be too passive; we need to actively support people through the change, not just wait for them to adjust.

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Marlon

5 months ago

I'm not sure about option A, but I remember something about not interpreting emotions too quickly as failure in change management.

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Hildegarde

5 months ago

I think option B sounds familiar, like we discussed how acknowledging losses can help people cope better.

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Justine

5 months ago

I feel pretty confident about this one. Interpreting emotions as poor change management is definitely not the right move - you need to validate people's feelings during a transition. I'll go with option B.

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Luisa

5 months ago

Okay, I think I've got this. Based on what we've learned, being clear about the losses people will experience is key in the early stages of change. That's my best guess for the right approach.

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Carmela

5 months ago

Hmm, I'm a bit unsure about this one. I know change can be tough, but I'm not sure which response would be most appropriate. I'll have to review my notes on the change curve.

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Wade

5 months ago

This seems like a tricky question. I'll need to think carefully about the different change management strategies and how they apply to people in the early stages of a change.

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Kristal

5 months ago

Okay, I've got a strategy for this. I'll start by looking at the Cisco AnyConnect configuration and Client Provisioning policy, as that seems to be the most direct approach. If that doesn't work, I'll explore the other options like the compound posture condition.

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Janey

5 months ago

I'm a bit confused by the different options here. I'm not sure if I should be creating separate line items for the upgrades or if I can just configure the product to handle that automatically. I'll need to think this through carefully.

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Wai

5 months ago

This seems straightforward enough. I'll probably go with option C and create an external resource descriptor module. That way I can easily add the new metrics without having to mess with the built-in module.

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