APMG-International Exam Change-Management-Foundation Topic 1 Question 6 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam

Question #: 6
Topic #: 1

[All Change-Management-Foundation Questions]

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption' expression of culture?

AMeeting customer need is more important than profit

BSenior management grades are entitled to 'executive' chairs

CThe team motto is 'to deliver excellent service'

DThe required behaviors are set out in the employee's guide

Show Suggested Answer

Suggested Answer: B

Segmenting stakeholders is the process of dividing them into groups based on common characteristics, such as roles, interests, needs, expectations, or attitudes towards the change. One reason why it is helpful to segment stakeholders is that it enables different approaches and analysis techniques to be used with different stakeholder groups. For example, segmenting stakeholders can help to tailor communication messages and channels to suit each group's preferences and concerns, or to apply different engagement strategies and tactics to address each group's level of influence and impact.

https://apmg-international.com/files/document/change-management-foundation-online-brochure

https://www.mindtools.com/pages/article/newPPM_07.htm

by Tegan at Jul 06, 2023, 04:45 PM

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Basilia

3 months ago

Wait, are we talking about office chairs or cultural theory? I'm just gonna go with the one that's the most comfortable, even if it's not the 'executive' one.

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Josue

3 months ago

Okay, time to put on my cultural anthropologist hat. I'm going to have to go with D - the employee guide lays out the required behaviors, which seems like a level three assumption to me.

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Erinn

23 days ago

Yeah, D seems to be more ingrained in the organization's culture than the other options.

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Coleen

1 months ago

C does sound like a team value, but I see your point about D being a level three assumption.

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Gladys

1 months ago

I agree, B seems more like a status symbol than a cultural expression.

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Leslee

1 months ago

I think A is more about business strategy than culture.

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Malissa

3 months ago

Oh man, I hate these culture theory questions. They're so abstract. But I think A might be the right answer here - meeting customer needs over profit is a pretty deep-rooted value.

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Jaclyn

3 months ago

Ooh, this is a tough one. Let me think... I'm going to have to go with B. The 'executive' chairs are a clear status symbol, which seems like a solid level three assumption.

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Ciara

2 months ago

I agree with you, B does seem like a level three basic assumption with the 'executive' chairs as a status symbol.

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Anglea

2 months ago

I'm leaning towards C. Having a team motto of delivering excellent service shows a strong cultural value.

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Gerald

2 months ago

I think I'll go with A. Meeting customer needs over profit seems like a strong cultural expression.

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Haydee

3 months ago

Hmm, I'm not sure about this one. Trompenaar and Hampden-Turner's basic assumptions seem a bit tricky to pin down. I'm going with C - the team motto is a pretty clear cultural expression.

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Izetta

1 months ago

D) The required behaviors are set out in the employee's guide

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Thurman

2 months ago

D) The required behaviors are set out in the employee's guide

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Bronwyn

2 months ago

C) The team motto is 'to deliver excellent service'

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Junita

3 months ago

C) The team motto is 'to deliver excellent service'

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Laticia

3 months ago

B) Senior management grades are entitled to 'executive' chairs

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Thora

3 months ago

B) Senior management grades are entitled to 'executive' chairs

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Jade

3 months ago

A) Meeting customer need is more important than profit

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Julian

3 months ago

A) Meeting customer need is more important than profit

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Vernice

4 months ago

But doesn't level three basic assumption focus more on underlying values rather than specific behaviors?

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Nana

4 months ago

I disagree, I believe the answer is C) The team motto is 'to deliver excellent service'.

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Vernice

4 months ago

I think the answer is A) Meeting customer need is more important than profit.

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Kanisha

4 months ago

I'm not sure, but I think D) The required behaviors are set out in the employee's guide could also be a level three basic assumption expression of culture.

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Teddy

4 months ago

I agree with Stefania, because level three basic assumption expressions of culture are usually related to values and beliefs.

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Stefania

4 months ago

I think the answer is C) The team motto is 'to deliver excellent service'.

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