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APMG-International Exam Change-Management-Foundation Topic 1 Question 20 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam
Question #: 20
Topic #: 1
[All Change-Management-Foundation Questions]

When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

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Suggested Answer: D

Kotter's model for planning and leading organizational change is an eight-step model that describes how to initiate and sustain a successful change. The eight steps are:

Establishing a sense of urgency

Creating the guiding coalition

Developing a vision and strategy

Communicating the change vision

Empowering employees for broad-based action

Generating short-term wins

Consolidating gains and producing more change

Anchoring new approaches in the culture

Therefore, the first step of Kotter's model is establishing a sense of urgency.


by Alverta at Apr 21, 2024, 08:04 AM

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Gary
25 days ago
Well, since I'm not sure, I'll just go with the classic 'C) Internal'. After all, internal processes and efficiency are always the key to success, aren't they? *chuckles*
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Arlie
29 days ago
I'm feeling a bit lost on this one. Maybe I should have studied the change delivery scorecard more closely before the exam. *sigh*
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Alline
1 months ago
I'm going with D) Learning & Growth. If the organization is able to improve its change delivery processes and increase sales, that's a clear sign of organizational learning and growth, right?
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Dante
9 days ago
Yes, you're right. Improving change delivery processes can lead to organizational learning and growth.
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Junita
1 months ago
Hmm, this is a tricky one. I'm torn between A) Financial and B) Customer. Increased sales could be considered a win for both the financial and customer perspectives, no?
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Tennie
21 days ago
A) Financial
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Melissa
2 months ago
I also believe the answer is A) Financial, as it aligns with the goal of measuring value through financial performance.
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Judy
2 months ago
I think the answer is A) Financial. Increasing sales is a direct measure of financial performance, so that seems like the most relevant choice here.
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Julie
22 days ago
Yes, it makes sense that measurable increase in sales would be linked to financial performance.
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Ammie
26 days ago
I agree, increasing sales definitely falls under the financial view of value.
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Vallie
2 months ago
I agree with Franklyn, because an increase in sales directly impacts the financial aspect of the organization.
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Franklyn
2 months ago
I think the answer is A) Financial.
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