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APMG-International Exam Change-Management-Foundation Topic 1 Question 20 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam

Question #: 20
Topic #: 1

[All Change-Management-Foundation Questions]

When building a change delivery scorecard, which of the different views on value are achieved through a measurable increase in sales?

AFinancial

BCustomer

CInternal

DLearning & Growth

Show Suggested Answer

Suggested Answer: D

Kotter's model for planning and leading organizational change is an eight-step model that describes how to initiate and sustain a successful change. The eight steps are:

Establishing a sense of urgency

Creating the guiding coalition

Developing a vision and strategy

Communicating the change vision

Empowering employees for broad-based action

Generating short-term wins

Consolidating gains and producing more change

Anchoring new approaches in the culture

Therefore, the first step of Kotter's model is establishing a sense of urgency.

by Alverta at Apr 21, 2024, 08:04 AM

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Gary

3 months ago

Well, since I'm not sure, I'll just go with the classic 'C) Internal'. After all, internal processes and efficiency are always the key to success, aren't they? *chuckles*

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Arlie

3 months ago

I'm feeling a bit lost on this one. Maybe I should have studied the change delivery scorecard more closely before the exam. *sigh*

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Freeman

2 months ago

C) Internal

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Kristofer

2 months ago

B) Customer

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Nobuko

2 months ago

A) Financial

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Alline

3 months ago

I'm going with D) Learning & Growth. If the organization is able to improve its change delivery processes and increase sales, that's a clear sign of organizational learning and growth, right?

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Veronique

2 months ago

That's true, both Financial and Learning & Growth views can be achieved through a measurable increase in sales.

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Kiley

2 months ago

I think it could also fall under the Financial view, as increased sales directly impact the financial performance of the organization.

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Dante

2 months ago

Yes, you're right. Improving change delivery processes can lead to organizational learning and growth.

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Junita

3 months ago

Hmm, this is a tricky one. I'm torn between A) Financial and B) Customer. Increased sales could be considered a win for both the financial and customer perspectives, no?

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Kenny

2 months ago

Let's go with both A) Financial and B) Customer.

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Erick

2 months ago

I agree, increased sales can benefit both the financial and customer perspectives.

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Kimbery

2 months ago

I think it could be both A) Financial and B) Customer.

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Franchesca

2 months ago

B) Customer

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Tennie

3 months ago

A) Financial

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Melissa

4 months ago

I also believe the answer is A) Financial, as it aligns with the goal of measuring value through financial performance.

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Judy

4 months ago

I think the answer is A) Financial. Increasing sales is a direct measure of financial performance, so that seems like the most relevant choice here.

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Julie

3 months ago

Yes, it makes sense that measurable increase in sales would be linked to financial performance.

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Ammie

3 months ago

I agree, increasing sales definitely falls under the financial view of value.

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Vallie

4 months ago

I agree with Franklyn, because an increase in sales directly impacts the financial aspect of the organization.

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Franklyn

4 months ago

I think the answer is A) Financial.

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