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APMG-International Change-Management-Foundation Exam - Topic 1 Question 14 Discussion

Which is an effect in an organization if the psychological contract between an organization and its staff is broken?
C) The likelihood of achieving performance targets reduces.
A) Additional change agents will be need to be appointed
B) Staff will be more willing to help achieve the outcomes of change
D) There will be no effect if senior managers maintain discipline

APMG-International Change-Management-Foundation Exam - Topic 1 Question 14 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam
Question #: 14
Topic #: 1
[All Change-Management-Foundation Questions]

Which is an effect in an organization if the psychological contract between an organization and its staff is broken?

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Suggested Answer: C

The psychological contract is the unwritten and implicit agreement between an organization and its employees, which defines their mutual expectations and obligations. The psychological contract can be broken when either party fails to fulfill their promises or obligations, such as changing the terms and conditions of employment, reducing the benefits or rewards, or violating the trust or respect. When the psychological contract is broken, it can have negative effects on the organization, such as lower employee engagement, commitment, and loyalty; higher turnover, absenteeism, and grievances; and lower productivity, quality, and innovation. Therefore, one of the effects of breaking the psychological contract is that the likelihood of achieving performance targets reduces. The other options are not effects of breaking the psychological contract, but rather causes or consequences of other factors.


by Carissa at Dec 23, 2023, 04:29 PM

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Mozell
9 months ago
B is unlikely, people usually disengage when trust is broken.
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Freeman
10 months ago
A is a possibility, more change agents might be needed.
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Shawnna
10 months ago
Wait, how can there be no effect? That seems unrealistic!
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Lottie
10 months ago
I disagree, I think D could be true if managers are strict.
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Dianne
10 months ago
Definitely C, broken trust leads to lower performance.
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Makeda
10 months ago
I wonder if D could be true in some cases, but I doubt that discipline alone can prevent the negative effects of a broken contract.
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Tess
10 months ago
I practiced a similar question, and I think it was about trust and performance. I feel like C makes sense since trust impacts performance targets.
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Adelina
11 months ago
I'm not entirely sure, but I feel like if the psychological contract is broken, it could lead to resistance to change, which might relate to option A.
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Shawnda
11 months ago
I remember discussing how a broken psychological contract can lead to decreased motivation among staff, so I think C might be the right choice.
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Ashleigh
11 months ago
I'm a bit confused by the wording of this question. What exactly does it mean by "psychological contract"? Is that just referring to the unwritten expectations between the organization and its employees? If so, I can see how a breach of that could negatively impact performance, so I'm leaning towards option C.
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Agustin
11 months ago
Okay, I've got this. A broken psychological contract is going to undermine trust and commitment from staff. That's going to reduce their willingness to help achieve the organization's goals, so I'd say option C is the most likely effect.
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Ammie
11 months ago
Hmm, this is a tricky one. I'm not entirely sure what "psychological contract" means in this context. I'll need to think through the potential consequences of a broken contract and how that could affect the organization. Maybe I'll start by considering how staff might react and how that could impact performance.
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Yuette
11 months ago
I think the key here is to focus on how the psychological contract between the organization and staff is affected. The question is asking about the effects, so I'll need to consider how a broken contract could impact things like staff morale, commitment, and the organization's ability to achieve its goals.
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Yan
11 months ago
This looks like a straightforward question about verifying domain addresses in Marketing Cloud. I'll need to carefully review the options and think through the most appropriate routes.
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Ettie
11 months ago
Wait, what's the difference between reducing objects and keeping deleted record counts low? I'm a little confused on how those two options relate to file size. I'll have to review that part again.
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