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Lilli visits her hair stylist to get a haircut. Lilli wants to know how she would look after the haircut. Unlike a dress, Lilli cannot try a haircut before she gets it. Lilli's inability to get a partial haircut or a preview of it illustrates the _____ of a haircut.
Suggested Answer: D
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23 comments · newest first
LA
Latanya
9 months ago
Not sure about that... isn't it more about inseparability since you can't separate the service from the stylist?
ED
Edna
9 months ago
Totally agree with intangibility. You just have to trust the stylist!
LI
Lizette
9 months ago
Wait, is it really called intangibility? That sounds fancy!
BE
Benton
10 months ago
Definitely intangibility! You can't try it on like clothes.
DE
Devorah
10 months ago
I think it's more about heterogeneity. Every haircut is different!
DE
Deandrea
11 months ago
I thought inseparability was about how services are produced and consumed at the same time. So maybe that's the right answer? I'm a bit confused.
AL
Alberto
11 months ago
I feel like this is similar to a practice question we did on service characteristics. I think intangibility makes sense, but I also wonder if perishability could fit somehow?
HE
Helga
11 months ago
I'm not entirely sure, but I remember something about inseparability in services. Maybe that applies here since Lilli can't separate the haircut from the experience?
DE
Dean
11 months ago
I think this question is about intangibility since you can't physically try a haircut like you would with a dress.
GW
Gwenn
12 months ago
I'm a little confused on this one. Is it perishability or inseparability? I'll have to re-read the question and options more closely.
JE
Jerry
12 months ago
I'm pretty confident the answer is A, intangibility. The question is specifically highlighting Lilli's inability to preview the haircut, which is a clear example of the intangible nature of the service.
HO
Hortencia
12 months ago
Okay, I've got it! The answer is D, inseparability. Lilli can't separate the haircut service from the stylist, so that must be the key characteristic being illustrated.
DA
Dannie
1 year ago
Hmm, this is a tricky one. I'm not sure if it's intangibility or one of the other options. I'll have to think this through carefully.
CH
Christiane
1 year ago
I think the answer is A, intangibility. Since Lilli can't try on the haircut before getting it, it's an intangible service that can't be experienced beforehand.
NU
Nu
1 year ago
But what about option D) inseparability? The stylist and the service are inseparable in this case.
RO
Rolande
1 year ago
I guess C. Perishability would work too, since the haircut can't be stored or saved for later use. But A. Intangibility seems more fitting.
CA
Candra
1 year ago
The correct answer is A. Intangibility. You can't try on a haircut like you can a dress, it's a service that can't be experienced beforehand.
AL
Allene
9 months ago
Intangibility makes it so tricky!
MA
Maile
10 months ago
Exactly! It's all about trust in your stylist.
GU
Gussie
10 months ago
I totally agree! You can't see how it will turn out.
LU
Lucia
10 months ago
I wish we could preview haircuts like outfits!
ST
Stefanie
1 year ago
I agree with Herminia. A haircut is intangible until it's done.
HE
Herminia
1 year ago
I think the answer is A) intangibility.