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WGU Operations Management Exam - Topic 1 Question 1 Discussion
Topic #: 1
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
Managers must consider control over internal operations and influence and leverage over suppliers to adapt effectively to changing business dynamics.
Internal operational control determines how quickly a firm can:
Adjust capacity
Improve quality
Reduce cost
Respond to demand changes
Supplier influence is equally critical in modern supply chains. Strong supplier relationships improve:
Reliability
Cost stability
Innovation
Responsiveness
Operations Management emphasizes that competitiveness increasingly depends on supply chain coordination, not isolated firm performance.
The other options are less relevant:
Firms rarely influence future legislation
Advertising costs relate to marketing strategy, not operational adaptability
Thus, effective supply chain management requires both internal excellence and external collaboration.
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