WGU (C202) Managing Human Capital Exam - Topic 2 Question 12 Discussion

Actual exam question for WGU's WGU (C202) Managing Human Capital exam

Question #: 12
Topic #: 2

[All WGU (C202) Managing Human Capital Questions]

Which scenario is an example of a procedure?

AA store manager says that they like it when employees clean their workstations.

BA store manager does not allow any employee to leave until their workstation is audited.

CA store manager trusts employees to clean their workstations.

DA store manager requires all employees to clean their workstations at the end of each shift.

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Suggested Answer: D

A procedure is a series of steps or actions that need to be followed in order to achieve a specific outcome. Option D specifies that the store manager requires all employees to clean their workstations at the end of each shift, indicating a clear, consistent, and repeatable set of actions (steps) that employees must follow, which is the essence of a procedure.

Managing Human Capital Textbook

SHRM (Society for Human Resource Management) guidelines on procedures

by Santos at May 26, 2026, 11:51 PM

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