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The VRM issue management process is frequently unique to an organization. What two ServiceNow provided building blocks were covered in this course to help with customer needs that might arise during the lifecycle of VRM issues? (Choose two.)
Suggested Answer: A, E
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33 comments · newest first
CL
Claudio
11 months ago
I’d go with A and D, they make the most sense for VRM.
RA
Raymon
11 months ago
Surprised that Flow Designer is a building block! Didn't expect that.
AH
Ahmed
11 months ago
Wait, isn't Incident Management more about handling issues than VRM?
MA
Margery
12 months ago
Definitely agree with A, but B seems relevant too.
TI
Tiara
12 months ago
I think it's A and C for sure!
LA
Lashawna
1 year ago
I thought Incident Management was more about handling incidents rather than VRM issues, so I'm leaning towards Flow Designer and Workflow Editor.
RA
Raelene
1 year ago
I feel like Service Management could also fit, but I can't recall if it was specifically mentioned for VRM issues.
MI
Miles
1 year ago
I remember we talked about Workflow Editor as a way to manage processes, so that might be one of the answers.
AL
Alida
1 year ago
I think Flow Designer was definitely one of the building blocks we discussed, but I'm not entirely sure about the second one.
LE
Leota
1 year ago
I feel like I should know this, but I'm drawing a blank. I'll have to review my notes to refresh my memory on the specific ServiceNow building blocks covered for VRM issue management.
MA
Mabelle
1 year ago
Hmm, I'm a bit unsure about this one. I know we covered Flow Designer and Service Management, but I can't remember if Workflow Editor or Incident Management were specifically mentioned in the context of VRM issues.
BR
Brett
1 year ago
This question seems straightforward. I think the key is to focus on the ServiceNow building blocks covered in the course that relate to VRM issue management.
CA
Carman
1 year ago
Okay, let me think this through. I remember the instructor emphasizing Flow Designer and Service Management as important tools for handling VRM issues. I'm pretty confident those are the two correct answers.
SA
Sarah
1 year ago
Onboarding trained technical resources is a good idea, but I think that should be part of the overall plan, not the main recommendation. The risk assessment is the crucial first step to determine the project's viability.
CA
Carissa
1 year ago
Okay, I think I know how to do this. I just need to make sure I have the input and output data set names right.
EM
Emilio
1 year ago
This is kind of confusing. I thought changes in estimates didn't need to be restated. So maybe it's not an error, but I'm not clear on the distinction between a change in estimate and a principle change.
FR
Frank
2 years ago
Wait, VRM stands for 'Vexing Requests Management,' right? I'll just go with whatever keeps the boss off my back!
TE
Teddy
1 year ago
D) Incident Management
KR
Kris
1 year ago
A) Flow Designer
CH
Chauncey
2 years ago
Service Management and Incident Management, for sure. Gotta love a company that makes it easy to handle customer complaints about VRM.
OC
Octavio
2 years ago
I'm not sure about Workflow Editor, but I know Service Management is important for overall service delivery.
GE
Georgene
2 years ago
Hmm, Flow Designer and Workflow Editor, huh? Guess ServiceNow wants us to feel like we're coding the Matrix or something.
KA
Kate
1 year ago
I agree, having Incident Management and Service Management as building blocks also adds to the efficiency of the process.
TR
Tracey
1 year ago
Flow Designer and Workflow Editor are definitely helpful tools for managing VRM issues.
ME
Merilyn
2 years ago
I agree with Melodie. Flow Designer can help with creating custom workflows, and Incident Management is crucial for handling VRM issues.
CH
Chandra
2 years ago
I'll go with Service Management and Incident Management. Gotta keep those customers happy, even when they're grumpy about VRM issues!
GU
Gussie
1 year ago
I'll go with Service Management and Incident Management. Gotta keep those customers happy, even when they're grumpy about VRM issues!
RE
Reyes
1 year ago
D) Incident Management
CH
Chery
1 year ago
C) Workflow Editor
CA
Carlton
1 year ago
B) Service Management
PA
Paris
1 year ago
A) Flow Designer
ME
Melodie
2 years ago
I think the two building blocks covered are Flow Designer and Incident Management.
ST
Starr
2 years ago
Flow Designer and Workflow Editor? Sounds like ServiceNow is trying to make us work as hard as the IT department!