ServiceNow CIS-SM Exam - Topic 7 Question 99 Discussion
Which of the following are potential benefits when implementing Service Mapping? (Choose four.)
D) Reduction in effort to create service maps and E) Reduction in change related incidents due to improved service visibility during change planning and F) More accurate alerts from monitoring tools and C) Improved Software Asset Management capabilities
B) Faster service issue resolution and reduced downtime due to better root cause analysis
A) Reduced ongoing service map maintenance effort as a result of automated map updates
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