ServiceNow CIS-SM Exam - Topic 6 Question 65 Discussion

Actual exam question for ServiceNow's CIS-SM exam

Question #: 65
Topic #: 6

[All CIS-SM Questions]

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

AQuickly identifies any recent incidents that occurred on components of the impacted service.

BNarrows down possible affected components when a service is impacted.

CHelps reduce the number of unplanned changes in a customer environment.

DHelps pinpoint code errors after a faulty application is identified.

EQuickly identifies any recent changes performed on components of the impacted service.

Show Suggested Answer

Suggested Answer: C, D, E

by Gerald at May 08, 2024, 11:34 AM

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Leandro

3 months ago

I’m surprised it can help with recent incidents too!

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Theodora

4 months ago

Totally agree, pinpointing code errors is a big plus!

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Ilene

4 months ago

Wait, how does it reduce unplanned changes? Seems off.

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Daniel

4 months ago

I think it also helps identify recent changes made.

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Xuan

4 months ago

A service map can definitely narrow down affected components!

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Vilma

5 months ago

I’m leaning towards B and E, but I’m not confident about C. It seems like it could be a benefit, but I don’t recall it being directly related to incident resolution.

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Carlee

5 months ago

I practiced a similar question, and I remember that identifying recent changes is crucial, so I think option E could be a good choice.

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Leah

5 months ago

I'm not entirely sure about option A. I feel like it might be relevant, but I can't remember if it specifically relates to incidents or just general monitoring.

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Chantell

5 months ago

I think option B makes sense because a service map can help narrow down which components are affected during an incident.

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Brett

5 months ago

Ah, I see. The service map can also help reduce unplanned changes in the customer environment. That's an interesting angle I hadn't considered. I'll make sure to include that in my answer.

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Carmelina

5 months ago

I think the key here is that a service map can help narrow down the affected components when a service is impacted. That seems like a really important benefit for incident resolution.

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Anika

5 months ago

Okay, let's see. A service map should help me quickly identify any recent changes or incidents that could be related to the current issue. I'll focus on those options.

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Ciara

5 months ago

Hmm, I'm a bit unsure about this one. I'll need to carefully read through the options and think about how a service map could help with incident resolution.

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Kattie

5 months ago

This looks like a straightforward question about the benefits of a service map during incident resolution. I'm confident I can identify the three correct answers.

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Lazaro

5 months ago

Okay, let's see here. I think options B and D might be the way to go, but I'm not totally sure. I'll need to double-check the details.

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Vernice

5 months ago

The question is a bit tricky. I'm not entirely sure if setting the rate mode as shared or dedicated is the better approach. I'll have to think this through carefully.

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