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ServiceNow Exam CIS-SIR Topic 3 Question 47 Discussion

Actual exam question for ServiceNow's CIS-SIR exam
Question #: 47
Topic #: 3
[All CIS-SIR Questions]

Which one of the following users is automatically added to the Request Assessments list?

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Suggested Answer: A

by Scarlet at May 02, 2024, 02:37 AM

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Emerson
3 months ago
This question is so straightforward, I feel like there's a catch somewhere. Maybe the correct answer is 'All of the above' and they're just trying to trip us up!
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Moira
3 months ago
Option B is tempting, but the analyst might not always be the best person to assess the issue. Gotta go with D - the Affected User is the real expert here.
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Ardella
2 months ago
In that case, it would make sense for any user that adds a worknote to be automatically added to the Request Assessments list.
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Buck
2 months ago
But what if the Affected User is not available or responsive?
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Tambra
3 months ago
I agree, the Affected User would have the most insight into the issue.
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Barrett
3 months ago
Haha, option A is a classic IT support trap. Adding a worknote doesn't auGloryatically make you an assessor. That's like saying the pizza delivery guy should be on the request list.
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Crista
2 months ago
User 3: It's like saying the pizza delivery guy should be on the request list. Haha.
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Mindy
3 months ago
User 2: I agree, adding a worknote doesn't automatically make you an assessor.
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Lyndia
3 months ago
User 1: Yeah, option A is definitely a trap. It's not the same as being an assessor.
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Glory
4 months ago
I'm going with option C. Any user who has Response Tasks on the incident seems like the logical choice. They're already engaged in the resolution process.
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Chaya
2 months ago
I agree with you, let's go with option C then.
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Felicidad
3 months ago
I see your point, but I still believe option C is the correct choice.
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Kenneth
3 months ago
But what about the analyst assigned to the ticket? Wouldn't they be automatically added as well?
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Ettie
3 months ago
I think option C makes sense too. They are already involved in the incident.
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Amie
4 months ago
The Affected User on the incident? Makes sense to me. That's the person who's experiencing the issue, so they should be involved in the assessment process.
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Herminia
3 months ago
It's important to involve the person experiencing the issue in the assessment process.
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Rikki
3 months ago
Yes, the Affected User is automatically added to the Request Assessments list.
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Tom
4 months ago
I'm not sure, but I think it might also be D) The Affected User on the incident, as they are directly involved.
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Gwen
4 months ago
I agree with Kimberely, because the analyst is responsible for assessing the ticket.
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Kimberely
4 months ago
I think it's B) The analyst assigned to the ticket.
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