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ServiceNow CIS-SIR Exam - Topic 3 Question 47 Discussion

Actual exam question for ServiceNow's CIS-SIR exam

Question #: 47
Topic #: 3

[All CIS-SIR Questions]

Which one of the following users is automatically added to the Request Assessments list?

AAny user that adds a worknote to the ticket

BThe analyst assigned to the ticket

CAny user who has Response Tasks on the incident

DThe Affected User on the incident

Show Suggested Answer

Suggested Answer: A

by Scarlet at May 02, 2024, 02:37 AM

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Wayne

6 months ago

Really? I thought any user could be added, not just the analyst.

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Sylvie

7 months ago

Nope, it's not A or C. Just B!

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Kindra

7 months ago

Wait, are you sure? I thought it could be D too.

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Josefa

7 months ago

Definitely B! Makes the most sense.

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Kandis

7 months ago

I think it's B, the analyst assigned to the ticket.

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Dottie

8 months ago

I thought it was the affected user too, but now I'm second-guessing myself after reviewing the options.

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Glory

8 months ago

I’m leaning towards option A, but I could be mixing it up with another question about worknotes.

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Melissa

8 months ago

I remember a practice question about who gets notified on incidents, and I feel like the affected user was mentioned there.

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Ezekiel

8 months ago

I think it might be the analyst assigned to the ticket, but I'm not completely sure.

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Laurel

8 months ago

I've got a good feeling about this one. I think the answer is B - the analyst assigned to the ticket. That makes the most sense to me based on how the request assessment process works.

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Franchesca

8 months ago

Okay, let me think this through step-by-step. The question is asking about who gets automatically added, so I'll need to eliminate any options that require manual action.

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Dyan

8 months ago

Hmm, I'm not entirely sure about this one. I'll need to review the material on request assessments to make sure I understand the process.

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Sharen

8 months ago

This seems like a straightforward question about who gets added to the Request Assessments list. I'll need to think through the different options carefully.

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Nadine

8 months ago

Hmm, this looks tricky. I'll need to carefully review the code and think through the inheritance and method overriding rules.

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Chaya

8 months ago

I'm pretty sure a business exception involves something that violates the rules set in the business requirements, so maybe 1 and 4?

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Justine

9 months ago

Okay, I've got a strategy for this. The key is to identify the widget that manages the overall tab navigation. Based on the options, that sounds like it could be DefaultTabController. I'll reason through the choices and eliminate the ones that don't fit.

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Charlena

9 months ago

This seems like a straightforward question about legislation that requires a controlled purchase process. I'm pretty sure the answer is A, the Personal data protection act.

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Emerson

1 year ago

This question is so straightforward, I feel like there's a catch somewhere. Maybe the correct answer is 'All of the above' and they're just trying to trip us up!

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Moira

1 year ago

Option B is tempting, but the analyst might not always be the best person to assess the issue. Gotta go with D - the Affected User is the real expert here.

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Ardella

12 months ago

In that case, it would make sense for any user that adds a worknote to be automatically added to the Request Assessments list.

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Buck

1 year ago

But what if the Affected User is not available or responsive?

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Tambra

1 year ago

I agree, the Affected User would have the most insight into the issue.

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Barrett

1 year ago

Haha, option A is a classic IT support trap. Adding a worknote doesn't auGloryatically make you an assessor. That's like saying the pizza delivery guy should be on the request list.

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Crista

1 year ago

User 3: It's like saying the pizza delivery guy should be on the request list. Haha.

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Mindy

1 year ago

User 2: I agree, adding a worknote doesn't automatically make you an assessor.

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Lyndia

1 year ago

User 1: Yeah, option A is definitely a trap. It's not the same as being an assessor.

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Glory

1 year ago

I'm going with option C. Any user who has Response Tasks on the incident seems like the logical choice. They're already engaged in the resolution process.

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Chaya

1 year ago

I agree with you, let's go with option C then.

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Felicidad

1 year ago

I see your point, but I still believe option C is the correct choice.

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Kenneth

1 year ago

But what about the analyst assigned to the ticket? Wouldn't they be automatically added as well?

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Ettie

1 year ago

I think option C makes sense too. They are already involved in the incident.

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Amie

1 year ago

The Affected User on the incident? Makes sense to me. That's the person who's experiencing the issue, so they should be involved in the assessment process.

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Herminia

1 year ago

It's important to involve the person experiencing the issue in the assessment process.

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Rikki

1 year ago

Yes, the Affected User is automatically added to the Request Assessments list.

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Tom

1 year ago

I'm not sure, but I think it might also be D) The Affected User on the incident, as they are directly involved.

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Gwen

1 year ago

I agree with Kimberely, because the analyst is responsible for assessing the ticket.

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Kimberely

1 year ago

I think it's B) The analyst assigned to the ticket.

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