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ServiceNow CIS-ITSM Exam - Topic 3 Question 71 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 71
Topic #: 3

[All CIS-ITSM Questions]

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

APortfolio Owner, Service Owner, Catalog Manager

BRequested Item, Catalog Task, Task SLA

CService Catalog, Catalog Item, Requested Item

DService Portfolio, Service, Service Offering

Show Suggested Answer

Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.

by Paris at Jul 03, 2023, 04:26 PM

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Daniela

10 months ago

I’m not so sure about D, what about the other options?

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Helaine

10 months ago

Totally agree with D, that's the hierarchy we focus on!

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Dannie

10 months ago

Wait, is it really just about the Service Portfolio?

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Tandra

10 months ago

I thought it was C, but D makes more sense.

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Gilbert

11 months ago

It's definitely D, Service Portfolio is key!

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Jackie

11 months ago

I thought it was about the Service Catalog hierarchy, but now I'm questioning if it’s more about the overall Service Portfolio.

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Louis

11 months ago

I feel like the answer might be D, but I keep mixing up the terms between service catalog and service portfolio.

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Micah

11 months ago

I remember practicing a question about service offerings, but I can't recall if it was specifically about the Service Portfolio.

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Christoper

11 months ago

I think the Portfolio Manager focuses on the Service Portfolio, but I'm not entirely sure if that's the right hierarchy.

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Cathrine

11 months ago

This seems like a straightforward migration question. I'll focus on the key details - migrating from on-premises to Azure, using HANA-certified environment, and exporting/importing the databases. Seems like a good approach to me.

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Derrick

12 months ago

This seems like a straightforward question about the role of reviews in enforcing standards. I'll carefully consider the options and select the one that best matches the statement.

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Karima

12 months ago

This seems like a straightforward operations management question. I think the key is to focus on reducing the variability in demand, which the firm has identified as the root cause of the inventory issues.

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Cora

1 year ago

Portfolio Managers are like the CEOs of the service world - they need to focus on the entire service portfolio, not just the details. D for the win!

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Brendan

1 year ago

I was torn between C and D, but D is the obvious choice. Gotta think big picture as a Portfolio Manager!

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Nichelle

1 year ago

D is the right answer for sure. As a Portfolio Manager, I'd be more interested in the service offerings and the overall service portfolio than specific catalog items.

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Dean

1 year ago

D is the way to go. Service offerings are what really matter in portfolio management.

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German

1 year ago

It's all about the big picture with D. Service Portfolio is key for Portfolio Managers.

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Lyla

1 year ago

Service Portfolio, Service, Service Offering - that's what a Portfolio Manager focuses on.

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Vilma

1 year ago

I agree, D is definitely the correct answer. Service offerings are crucial for a Portfolio Manager.

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Glenna

1 year ago

Hmm, D is the clear winner here. The Portfolio Manager needs to have a high-level view of the entire service portfolio, not just individual components.

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Luisa

1 year ago

I was leaning towards C, but D makes more sense. The Portfolio Manager is concerned with the big picture of the service portfolio, not just the catalog.

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Glenn

1 year ago

Yes, the Service Portfolio, Service, and Service Offering hierarchy is what the Portfolio Manager is primarily concerned with.

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Twila

1 year ago

I agree, D makes more sense. The Service Portfolio includes all services, not just individual catalog items.

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Katlyn

1 year ago

I think D is the correct answer. The Portfolio Manager is focused on the overall service portfolio.

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Devon

1 year ago

Option D definitely seems the most relevant. As a Portfolio Manager, I'd be focused on the overall service portfolio and offerings, not just individual catalog items or requests.

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Haydee

1 year ago

Definitely, understanding the overall service offerings is crucial for success in that role.

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Gary

1 year ago

Yeah, focusing on the service portfolio as a whole is key for a Portfolio Manager.

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Rima

1 year ago

I agree, option D makes the most sense. It's all about the big picture.

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Eden

1 year ago

I'm not sure, but I think it's important for a Portfolio Manager to focus on the hierarchy of Service Portfolio, Service, and Service Offering.

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King

1 year ago

I agree with Vicente, a Portfolio Manager is mainly concerned with the performance of the Service Portfolio, Service, and Service Offering.

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Vicente

1 year ago

I think the answer is D) Service Portfolio, Service, Service Offering.

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Annita

1 year ago

I'm not sure, but I think it's important for a Portfolio Manager to focus on the higher level hierarchy to ensure strategic alignment.

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Sabra

1 year ago

I agree with Enola, because a Portfolio Manager is concerned with managing the overall portfolio of services and offerings.

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Enola

1 year ago

I think the answer is D) Service Portfolio, Service, Service Offering.

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