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ServiceNow CIS-ITSM Exam - Topic 3 Question 71 Discussion

Posted by Paris on Jul 03, 2023 at 04:26 PM

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.


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34 comments · newest first
DA
Daniela 11 months ago
I’m not so sure about D, what about the other options?
HE
Helaine 11 months ago
Totally agree with D, that's the hierarchy we focus on!
DA
Dannie 12 months ago
Wait, is it really just about the Service Portfolio?
TA
Tandra 12 months ago
I thought it was C, but D makes more sense.
GI
Gilbert 1 year ago
It's definitely D, Service Portfolio is key!
JA
Jackie 1 year ago
I thought it was about the Service Catalog hierarchy, but now I'm questioning if it’s more about the overall Service Portfolio.
LO
Louis 1 year ago
I feel like the answer might be D, but I keep mixing up the terms between service catalog and service portfolio.
MI
Micah 1 year ago
I remember practicing a question about service offerings, but I can't recall if it was specifically about the Service Portfolio.
CH
Christoper 1 year ago
I think the Portfolio Manager focuses on the Service Portfolio, but I'm not entirely sure if that's the right hierarchy.
CA
Cathrine 1 year ago
This seems like a straightforward migration question. I'll focus on the key details - migrating from on-premises to Azure, using HANA-certified environment, and exporting/importing the databases. Seems like a good approach to me.
DE
Derrick 1 year ago
This seems like a straightforward question about the role of reviews in enforcing standards. I'll carefully consider the options and select the one that best matches the statement.
KA
Karima 1 year ago
This seems like a straightforward operations management question. I think the key is to focus on reducing the variability in demand, which the firm has identified as the root cause of the inventory issues.
CO
Cora 1 year ago
Portfolio Managers are like the CEOs of the service world - they need to focus on the entire service portfolio, not just the details. D for the win!
BR
Brendan 1 year ago
I was torn between C and D, but D is the obvious choice. Gotta think big picture as a Portfolio Manager!
NI
Nichelle 1 year ago
D is the right answer for sure. As a Portfolio Manager, I'd be more interested in the service offerings and the overall service portfolio than specific catalog items.
DE
Dean 1 year ago
↳ replying to Nichelle
D is the way to go. Service offerings are what really matter in portfolio management.
GE
German 1 year ago
↳ replying to Nichelle
It's all about the big picture with D. Service Portfolio is key for Portfolio Managers.
LY
Lyla 1 year ago
↳ replying to Nichelle
Service Portfolio, Service, Service Offering - that's what a Portfolio Manager focuses on.
VI
Vilma 1 year ago
↳ replying to Nichelle
I agree, D is definitely the correct answer. Service offerings are crucial for a Portfolio Manager.
GL
Glenna 1 year ago
Hmm, D is the clear winner here. The Portfolio Manager needs to have a high-level view of the entire service portfolio, not just individual components.
LU
Luisa 1 year ago
I was leaning towards C, but D makes more sense. The Portfolio Manager is concerned with the big picture of the service portfolio, not just the catalog.
GL
Glenn 1 year ago
↳ replying to Luisa
Yes, the Service Portfolio, Service, and Service Offering hierarchy is what the Portfolio Manager is primarily concerned with.
TW
Twila 1 year ago
↳ replying to Luisa
I agree, D makes more sense. The Service Portfolio includes all services, not just individual catalog items.
KA
Katlyn 1 year ago
↳ replying to Luisa
I think D is the correct answer. The Portfolio Manager is focused on the overall service portfolio.
DE
Devon 1 year ago
Option D definitely seems the most relevant. As a Portfolio Manager, I'd be focused on the overall service portfolio and offerings, not just individual catalog items or requests.
HA
Haydee 1 year ago
↳ replying to Devon
Definitely, understanding the overall service offerings is crucial for success in that role.
GA
Gary 1 year ago
↳ replying to Devon
Yeah, focusing on the service portfolio as a whole is key for a Portfolio Manager.
RI
Rima 1 year ago
↳ replying to Devon
I agree, option D makes the most sense. It's all about the big picture.
ED
Eden 2 years ago
I'm not sure, but I think it's important for a Portfolio Manager to focus on the hierarchy of Service Portfolio, Service, and Service Offering.
KI
King 2 years ago
I agree with Vicente, a Portfolio Manager is mainly concerned with the performance of the Service Portfolio, Service, and Service Offering.
VI
Vicente 2 years ago
I think the answer is D) Service Portfolio, Service, Service Offering.
AN
Annita 2 years ago
I'm not sure, but I think it's important for a Portfolio Manager to focus on the higher level hierarchy to ensure strategic alignment.
SA
Sabra 2 years ago
I agree with Enola, because a Portfolio Manager is concerned with managing the overall portfolio of services and offerings.
EN
Enola 2 years ago
I think the answer is D) Service Portfolio, Service, Service Offering.
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