ServiceNow Exam CIS-ITSM Topic 3 Question 71 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 71
Topic #: 3

[All CIS-ITSM Questions]

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

APortfolio Owner, Service Owner, Catalog Manager

BRequested Item, Catalog Task, Task SLA

CService Catalog, Catalog Item, Requested Item

DService Portfolio, Service, Service Offering

Show Suggested Answer

Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.

by Paris at Jul 03, 2023, 04:26 PM

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Cora

3 months ago

Portfolio Managers are like the CEOs of the service world - they need to focus on the entire service portfolio, not just the details. D for the win!

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Brendan

3 months ago

I was torn between C and D, but D is the obvious choice. Gotta think big picture as a Portfolio Manager!

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Nichelle

3 months ago

D is the right answer for sure. As a Portfolio Manager, I'd be more interested in the service offerings and the overall service portfolio than specific catalog items.

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Dean

1 months ago

D is the way to go. Service offerings are what really matter in portfolio management.

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German

1 months ago

It's all about the big picture with D. Service Portfolio is key for Portfolio Managers.

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Lyla

2 months ago

Service Portfolio, Service, Service Offering - that's what a Portfolio Manager focuses on.

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Vilma

2 months ago

I agree, D is definitely the correct answer. Service offerings are crucial for a Portfolio Manager.

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Glenna

3 months ago

Hmm, D is the clear winner here. The Portfolio Manager needs to have a high-level view of the entire service portfolio, not just individual components.

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Luisa

3 months ago

I was leaning towards C, but D makes more sense. The Portfolio Manager is concerned with the big picture of the service portfolio, not just the catalog.

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Glenn

2 months ago

Yes, the Service Portfolio, Service, and Service Offering hierarchy is what the Portfolio Manager is primarily concerned with.

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Twila

2 months ago

I agree, D makes more sense. The Service Portfolio includes all services, not just individual catalog items.

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Katlyn

3 months ago

I think D is the correct answer. The Portfolio Manager is focused on the overall service portfolio.

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Devon

3 months ago

Option D definitely seems the most relevant. As a Portfolio Manager, I'd be focused on the overall service portfolio and offerings, not just individual catalog items or requests.

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