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ServiceNow CIS-EM Exam - Topic 5 Question 91 Discussion

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.What is the most likely cause of this issue?
A) The support agent does not have the evt_mgmt_user role.
B) The support agent only has the evt_mgmt_admin role.
C) The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.
D) The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

ServiceNow CIS-EM Exam - Topic 5 Question 91 Discussion

Actual exam question for ServiceNow's CIS-EM exam
Question #: 91
Topic #: 5
[All CIS-EM Questions]

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

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Suggested Answer: A

by Marylyn at May 05, 2026, 05:45 PM

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Hyman
1 month ago
I feel like the evt_mgmt_user role is important, but I can't recall if the operator role is also necessary for closing alerts.
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Kathrine
1 month ago
This seems similar to a practice question we did on user roles. I think having the right combination is key here.
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Lindy
1 month ago
I remember something about roles affecting alert management, but I'm not sure which one is crucial for closing alerts.
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