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ServiceNow CIS-EM Exam - Topic 1 Question 7 Discussion

Actual exam question for ServiceNow's CIS-EM exam
Question #: 7
Topic #: 1
[All CIS-EM Questions]

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

Show Suggested Answer Hide Answer
Suggested Answer: A

https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/t_EMResolveCloseIncidentAlert.html

by Josphine at May 03, 2022, 10:56 AM

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Ceola
4 months ago
I doubt it's A, the user role should cover it.
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Allene
4 months ago
B is definitely not the cause, admin has full access.
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Latosha
5 months ago
Wait, could it really be D? That seems odd.
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Carolynn
5 months ago
Totally agree, C makes the most sense here!
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Anglea
5 months ago
I think it's C. The operator role alone isn't enough.
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Allene
5 months ago
I vaguely remember that having both the user and operator roles is ideal, but I can't pinpoint if one alone would suffice for closing alerts.
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Tiera
5 months ago
I feel like the evt_mgmt_user role is crucial here, but what if the agent has the admin role instead? Does that change anything?
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Lina
5 months ago
I think we practiced a question where the user role was important, but I can't recall if it was the evt_mgmt_user or evt_mgmt_operator that mattered.
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Jovita
5 months ago
I remember something about roles affecting alert management, but I'm not sure which one is necessary for closing alerts.
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Louvenia
5 months ago
I feel like I've seen this type of question before. If I remember correctly, business activity monitoring software is used to track and analyze business processes in real-time, so that managers can make informed decisions. I'm pretty confident that the answer is True.
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Malcolm
5 months ago
This looks like a tricky question. I'll need to think carefully about the different storage options and how they might impact the fidelity of the XML document.
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Ruth
5 months ago
Hmm, this one seems straightforward. I think the binary log is the right choice here, as it records all changes made to the database.
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Shaniqua
5 months ago
Okay, let's see. With a 10Gbps link, the file should transfer much faster than 3 hours. Latency is the most likely culprit here.
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Tyisha
5 months ago
I believe we went over some similar practice questions, and obviously, sending CTRL + C is important, but I hesitate between Options A and D.
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Charlette
6 months ago
Yeah, I know this one. The MFT has a duplicate copy for recovery in case the primary MFT gets corrupted. The answer is A, True.
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