Free SDI SD0-302 Exam Dumps

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Question No: 1

MultipleChoice

Which option options is an objective of an ACD system?

Options

ATo record calls with users

BTo log incidents according to priority

CTo manage analyst performance and work load

DTo control calls via an automated attendant

Question No: 2

MultipleChoice

Which option best describes the Service Desks responsibility in, and its relationship with, the

Information Security Management process?

Options

AIt confirms identification of users and provides user statistics

BIt confirms identification of users and prevents remote access to critical systems

CIt confirms identification of users and follows all relevant IT security policies

DIt confirms identification of users and provides fast resolution to access problems

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