SDI Exam SD0-401 Topic 3 Question 69 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 69
Topic #: 3

[All SD0-401 Questions]

Why is it important for you to manage calls?

AManaging calls improves Service Desk credibility.

BManaging calls increases utilisation of the knowledge base.

CManaging calls minimises use of technical terminology.

DManaging calls increases the cost per call.

Show Suggested Answer

Suggested Answer: C

by Malcolm at Apr 26, 2023, 04:35 AM

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2 days ago

Option B makes the most sense to me. Improving knowledge base utilization is key for efficient call management.

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5 days ago

I think managing calls also helps in identifying common issues and improving our knowledge base.

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5 days ago

Managing calls is crucial for improving Service Desk credibility. Option A is the correct answer.

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10 days ago

I agree with Pa, managing calls effectively can help build trust with our customers.

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13 days ago

A) Managing calls improves Service Desk credibility.

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