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SDI Exam SD0-401 Topic 3 Question 69 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 69
Topic #: 3
[All SD0-401 Questions]

Why is it important for you to manage calls?

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Suggested Answer: C

by Malcolm at Apr 26, 2023, 04:35 AM

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Sheldon
3 months ago
Managing calls is like a dance - you gotta lead, follow, and avoid stepping on any toes. Option A is the winner here.
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Malinda
2 months ago
A) Definitely, it's all about providing top-notch service to the customers.
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Shawnda
2 months ago
B) I agree, managing calls efficiently can really boost the reputation of the Service Desk.
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Doretha
3 months ago
A) Managing calls improves Service Desk credibility.
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Valda
3 months ago
Increasing the cost per call? That's a strange choice. I think the exam writer was having a bit of a laugh with that one.
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Alisha
2 months ago
C) Managing calls minimises use of technical terminology.
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Jaime
2 months ago
B) Managing calls increases utilisation of the knowledge base.
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Junita
3 months ago
A) Managing calls improves Service Desk credibility.
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Ula
4 months ago
Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.
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Elena
2 months ago
Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.
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Ronnie
3 months ago
B) Managing calls increases utilisation of the knowledge base.
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Eun
3 months ago
A) Managing calls improves Service Desk credibility.
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Benedict
4 months ago
Option B makes the most sense to me. Improving knowledge base utilization is key for efficient call management.
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Tequila
3 months ago
B) Improving knowledge base utilization is key for efficient call management.
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Yuki
4 months ago
A) Managing calls improves Service Desk credibility.
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Lavonda
4 months ago
I think managing calls also helps in identifying common issues and improving our knowledge base.
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Shelba
4 months ago
Managing calls is crucial for improving Service Desk credibility. Option A is the correct answer.
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Lachelle
4 months ago
I agree with Pa, managing calls effectively can help build trust with our customers.
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Pa
5 months ago
A) Managing calls improves Service Desk credibility.
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