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SDI SD0-401 Exam - Topic 3 Question 69 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 69
Topic #: 3

[All SD0-401 Questions]

Why is it important for you to manage calls?

AManaging calls improves Service Desk credibility.

BManaging calls increases utilisation of the knowledge base.

CManaging calls minimises use of technical terminology.

DManaging calls increases the cost per call.

Show Suggested Answer

Suggested Answer: C

by Malcolm at Apr 26, 2023, 04:35 AM

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Johnetta

7 months ago

Minimizing technical jargon is key to better communication!

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Gerald

7 months ago

Knowledge base utilization goes up when calls are managed well.

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Roosevelt

7 months ago

Wait, does it really increase the cost per call?

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Adaline

8 months ago

Totally agree, it makes a big difference!

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Ciara

8 months ago

Managing calls improves Service Desk credibility for sure.

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Jeannetta

8 months ago

I definitely remember that managing calls should reduce costs, not increase them. So, option D seems wrong to me.

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Stacey

8 months ago

I feel like minimizing technical jargon is a good point, but I can't recall if it was specifically tied to call management.

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Shakira

8 months ago

I remember a practice question that mentioned how managing calls helps utilize the knowledge base better. That seems important too.

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Tracey

8 months ago

I think managing calls is crucial for improving Service Desk credibility, but I'm not entirely sure if that's the main reason.

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Olga

8 months ago

This looks like a pretty straightforward question about Cisco Unified Communications deployments. I'm pretty confident I can figure this out.

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Alisha

8 months ago

I'm pretty confident the answer involves the "Send task" and "Receive task" options. Those seem like the most likely candidates for correlation data.

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Clay

8 months ago

Okay, I've got this. FIPS 199 defines three levels of potential impact: high, medium, and low. I'll make sure to select all three of those options.

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Amira

8 months ago

I thought SIP aliases could also include just phone numbers. Could A be a valid option too?

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Sheldon

1 year ago

Managing calls is like a dance - you gotta lead, follow, and avoid stepping on any toes. Option A is the winner here.

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Malinda

12 months ago

A) Definitely, it's all about providing top-notch service to the customers.

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Shawnda

1 year ago

B) I agree, managing calls efficiently can really boost the reputation of the Service Desk.

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Doretha

1 year ago

A) Managing calls improves Service Desk credibility.

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Valda

1 year ago

Increasing the cost per call? That's a strange choice. I think the exam writer was having a bit of a laugh with that one.

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Alisha

12 months ago

C) Managing calls minimises use of technical terminology.

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Jaime

12 months ago

B) Managing calls increases utilisation of the knowledge base.

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Junita

1 year ago

A) Managing calls improves Service Desk credibility.

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Ula

1 year ago

Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.

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Elena

1 year ago

Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.

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Ronnie

1 year ago

B) Managing calls increases utilisation of the knowledge base.

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Eun

1 year ago

A) Managing calls improves Service Desk credibility.

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Benedict

1 year ago

Option B makes the most sense to me. Improving knowledge base utilization is key for efficient call management.

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Tequila

1 year ago

B) Improving knowledge base utilization is key for efficient call management.

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Yuki

1 year ago

A) Managing calls improves Service Desk credibility.

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Lavonda

1 year ago

I think managing calls also helps in identifying common issues and improving our knowledge base.

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Shelba

1 year ago

Managing calls is crucial for improving Service Desk credibility. Option A is the correct answer.

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Lachelle

1 year ago

I agree with Pa, managing calls effectively can help build trust with our customers.

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Pa

1 year ago

A) Managing calls improves Service Desk credibility.

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