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Why is it important for you to manage calls?
Suggested Answer: C
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32 comments · newest first
JO
Johnetta
12 months ago
Minimizing technical jargon is key to better communication!
GE
Gerald
1 year ago
Knowledge base utilization goes up when calls are managed well.
RO
Roosevelt
1 year ago
Wait, does it really increase the cost per call?
AD
Adaline
1 year ago
Totally agree, it makes a big difference!
CI
Ciara
1 year ago
Managing calls improves Service Desk credibility for sure.
JE
Jeannetta
1 year ago
I definitely remember that managing calls should reduce costs, not increase them. So, option D seems wrong to me.
ST
Stacey
1 year ago
I feel like minimizing technical jargon is a good point, but I can't recall if it was specifically tied to call management.
SH
Shakira
1 year ago
I remember a practice question that mentioned how managing calls helps utilize the knowledge base better. That seems important too.
TR
Tracey
1 year ago
I think managing calls is crucial for improving Service Desk credibility, but I'm not entirely sure if that's the main reason.
OL
Olga
1 year ago
This looks like a pretty straightforward question about Cisco Unified Communications deployments. I'm pretty confident I can figure this out.
AL
Alisha
1 year ago
I'm pretty confident the answer involves the "Send task" and "Receive task" options. Those seem like the most likely candidates for correlation data.
CL
Clay
1 year ago
Okay, I've got this. FIPS 199 defines three levels of potential impact: high, medium, and low. I'll make sure to select all three of those options.
AM
Amira
1 year ago
I thought SIP aliases could also include just phone numbers. Could A be a valid option too?
SH
Sheldon
1 year ago
Managing calls is like a dance - you gotta lead, follow, and avoid stepping on any toes. Option A is the winner here.
MA
Malinda
1 year ago
A) Definitely, it's all about providing top-notch service to the customers.
SH
Shawnda
1 year ago
B) I agree, managing calls efficiently can really boost the reputation of the Service Desk.
DO
Doretha
1 year ago
A) Managing calls improves Service Desk credibility.
VA
Valda
1 year ago
Increasing the cost per call? That's a strange choice. I think the exam writer was having a bit of a laugh with that one.
AL
Alisha
1 year ago
C) Managing calls minimises use of technical terminology.
JA
Jaime
1 year ago
B) Managing calls increases utilisation of the knowledge base.
JU
Junita
1 year ago
A) Managing calls improves Service Desk credibility.
UL
Ula
2 years ago
Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.
EL
Elena
1 year ago
Minimizing technical jargon is important, but that's not the primary reason for managing calls. Option C is not the right answer.
RO
Ronnie
1 year ago
B) Managing calls increases utilisation of the knowledge base.
EU
Eun
1 year ago
A) Managing calls improves Service Desk credibility.
BE
Benedict
2 years ago
Option B makes the most sense to me. Improving knowledge base utilization is key for efficient call management.
TE
Tequila
2 years ago
B) Improving knowledge base utilization is key for efficient call management.
YU
Yuki
2 years ago
A) Managing calls improves Service Desk credibility.
LA
Lavonda
2 years ago
I think managing calls also helps in identifying common issues and improving our knowledge base.
SH
Shelba
2 years ago
Managing calls is crucial for improving Service Desk credibility. Option A is the correct answer.
LA
Lachelle
2 years ago
I agree with Pa, managing calls effectively can help build trust with our customers.
PA
Pa
2 years ago
A) Managing calls improves Service Desk credibility.