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SDI Exam SD0-401 Topic 2 Question 106 Discussion

Actual exam question for SDI's SD0-401 exam
Question #: 106
Topic #: 2
[All SD0-401 Questions]

What factor is most important in determining the priority of an Incident?

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Suggested Answer: A

by Muriel at Jan 27, 2025, 11:26 PM

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Chantell
12 days ago
Ah, the age-old debate: should we prioritize the customer's feelings or the bottom line? I say, why not both? Throw in a free pizza and call it a day!
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Anissa
13 days ago
C) The Incident impact on the business, no doubt. The Service Desk should be there to serve the business, not the other way around.
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Kendra
27 days ago
D) The Incident impact on the Service Desk? Really? I think the Service Desk's workload is the least relevant factor here. The business is what matters most.
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Kattie
1 months ago
Hmm, I'm torn between B) and C). The caller's emotional state can definitely affect the urgency, but the overall business impact seems more important. Maybe a combination of both?
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Dudley
2 months ago
C) The Incident impact on the business. This is the most important factor in determining the priority of an Incident. The business impact should be the top priority.
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Josue
26 days ago
D) The Incident impact on the Service Desk.
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Willard
1 months ago
C) The Incident impact on the business. This is the most important factor in determining the priority of an Incident. The business impact should be the top priority.
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Rosendo
1 months ago
C) The Incident impact on the business.
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Timothy
1 months ago
A) The caller connection to the Service Desk.
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Alease
2 months ago
I believe A) The caller connection to the Service Desk is also important. Building a good relationship with the caller can help in resolving the Incident faster.
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Page
2 months ago
I agree with Raul. If the Incident has a big impact on the business, it should be a higher priority.
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Raul
2 months ago
I think the most important factor is C) The Incident impact on the business.
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