SDI Exam SD0-401 Topic 2 Question 106 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 106
Topic #: 2

[All SD0-401 Questions]

What factor is most important in determining the priority of an Incident?

AThe caller connection to the Service Desk.

BThe caller emotional state.

CThe Incident impact on the business.

DThe Incident impact on the Service Desk.

Show Suggested Answer

Suggested Answer: A

by Muriel at Jan 27, 2025, 11:26 PM

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Chantell

2 months ago

Ah, the age-old debate: should we prioritize the customer's feelings or the bottom line? I say, why not both? Throw in a free pizza and call it a day!

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Anissa

2 months ago

C) The Incident impact on the business, no doubt. The Service Desk should be there to serve the business, not the other way around.

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Thora

18 days ago

C) The Incident impact on the business.

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Felicia

23 days ago

B) The caller emotional state.

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Jennie

1 months ago

C) The Incident impact on the business.

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Glory

1 months ago

A) The caller connection to the Service Desk.

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Kendra

2 months ago

D) The Incident impact on the Service Desk? Really? I think the Service Desk's workload is the least relevant factor here. The business is what matters most.

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Jenelle

1 months ago

D) I agree, the business impact should be the top priority.

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Alisha

1 months ago

C) The Incident impact on the business.

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Marjory

1 months ago

A) The caller connection to the Service Desk.

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Kattie

3 months ago

Hmm, I'm torn between B) and C). The caller's emotional state can definitely affect the urgency, but the overall business impact seems more important. Maybe a combination of both?

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Craig

1 months ago

Yeah, it's crucial to prioritize based on what will have the biggest impact on the organization.

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Lashawna

1 months ago

I agree, the business impact should take precedence over the caller's emotional state.

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Sharee

2 months ago

I think C) The Incident impact on the business is the most important factor.

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Dudley

3 months ago

C) The Incident impact on the business. This is the most important factor in determining the priority of an Incident. The business impact should be the top priority.

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Josue

2 months ago

D) The Incident impact on the Service Desk.

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Willard

3 months ago

C) The Incident impact on the business. This is the most important factor in determining the priority of an Incident. The business impact should be the top priority.

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Rosendo

3 months ago

C) The Incident impact on the business.

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Timothy

3 months ago

A) The caller connection to the Service Desk.

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Alease

3 months ago

I believe A) The caller connection to the Service Desk is also important. Building a good relationship with the caller can help in resolving the Incident faster.

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Page

3 months ago

I agree with Raul. If the Incident has a big impact on the business, it should be a higher priority.

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Raul

4 months ago

I think the most important factor is C) The Incident impact on the business.

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