SDI Exam SD0-401 Topic 2 Question 106 Discussion

Actual exam question for SDI's SD0-401 exam

Question #: 106
Topic #: 2

[All SD0-401 Questions]

What factor is most important in determining the priority of an Incident?

AThe caller connection to the Service Desk.

BThe caller emotional state.

CThe Incident impact on the business.

DThe Incident impact on the Service Desk.

Show Suggested Answer

Suggested Answer: A

by Muriel at Jan 27, 2025, 11:26 PM

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Dudley

8 days ago

C) The Incident impact on the business. This is the most important factor in determining the priority of an Incident. The business impact should be the top priority.

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Alease

11 days ago

I believe A) The caller connection to the Service Desk is also important. Building a good relationship with the caller can help in resolving the Incident faster.

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Page

13 days ago

I agree with Raul. If the Incident has a big impact on the business, it should be a higher priority.

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Raul

15 days ago

I think the most important factor is C) The Incident impact on the business.

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