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SDI SD0-302 Exam - Topic 3 Question 45 Discussion

Which of the following is one of the primary objectives for using ITSM tools?
B) To deliver process metrics from a single tool
A) To control IT and Service Desk staff
C) To deliver an ITIL accredited framework
D) To achieve ISO/IEC 20000

SDI SD0-302 Exam - Topic 3 Question 45 Discussion

Actual exam question for SDI's SD0-302 exam
Question #: 45
Topic #: 3
[All SD0-302 Questions]

Which of the following is one of the primary objectives for using ITSM tools?

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Suggested Answer: B

by Kayleigh at May 07, 2022, 02:20 PM

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Thora
7 months ago
I agree with B, having everything in one tool is super efficient.
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Jeniffer
7 months ago
Wait, are we really aiming for ISO/IEC 20000? Sounds ambitious!
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Jacki
7 months ago
A is just about control, not really a goal.
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Elfriede
8 months ago
I think C is more important for ITIL compliance.
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Lea
8 months ago
Definitely B, process metrics are key!
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Corazon
8 months ago
Achieving ISO/IEC 20000 sounds familiar, but I feel like it might be more of a certification goal rather than an objective of ITSM tools themselves.
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Mabel
8 months ago
I remember something about ITIL frameworks, but I can't recall if that's a primary objective for ITSM tools.
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Lelia
8 months ago
I think the main goal of ITSM tools is to deliver process metrics from a single tool, but I'm not entirely sure.
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Yun
8 months ago
I practiced a question similar to this, and I think controlling staff isn't really the focus of ITSM tools.
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Leontine
8 months ago
Hmm, I'm a bit unsure about this one. The options seem to be getting at different aspects of the internal auditors' role and how that relates to the independent auditor's work. I'll need to think through each option carefully to determine the best answer.
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Helga
8 months ago
I'm a little unsure about this one. I think the default payment processor and default currency are important, but I'm not sure about the other options. Guess I'll have to think it through carefully.
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Elza
8 months ago
Okay, I've got this. The Azure portal is definitely a valid option since it provides a web-based interface that can be accessed from any device. And the Azure CLI is a command-line tool that can also be used to manage Azure resources, including web apps, from a mobile device.
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Sol
8 months ago
The collaboration and risk communication options are interesting, but I don't think they fully capture Cisco's software strategy based on what I know. I'm leaning towards the last choice.
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